Alexandra Jauregui

Experience

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  Sam's Club

  Jan 2001 - Jan 2004

  Membership Coordinator, Inside Sales

  • Managed client retention and sales through cold calls and onsite visits, meeting or exceeding quotas.• Sold membership renewals to expired members, handing off to sales closer as needed.• Supported multi-phone lines, directing calls as needed.• Provided prompt service to customers at the membership desk.• Sold catalog products to business members; 3rd highest in region.

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  Travizon

  Jan 2004 - Jan 2008

  Project Manager, Executive Support (Sales & Marketing)

  • Assisted in implementing and administering Salesforce CRM, developing funnel and marketing reports for upper management.• Completed RFP demands in coordination with the Marketing Director, Sales Representative, and others.• Coordinated tradeshow activities, including booth details, travel arrangements, and evening events for sales staff.• Provided administrative support to the EVP, Sales & Marketing, including travel arrangements, calendaring, meeting support, and Excel reporting.

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  Vista Solutions Group

  Jan 2008 - Jan 2011

  Marketing Coordinator

  • Collaborated with sales and technical teams to produce impactful materials, including email blasts, print collateral, web content, video tutorials, newsletters, training documentation, and whitepapers.• Managed and attended large-scale sales events such as conferences and tradeshows, supporting staff and facilitating night events.• Acted as the primary contact to initiate relationships, later handed off to upper management.• Managed the process of identifying, evaluating, and responding to RFPs with sales, technical teams, and partners.• Oversaw an external sales team member and a marketing assistant to ensure targets and quotas were met.• Revamped marketing materials and created content for a new SAAS product (eUniversa) in collaboration with developers.• Optimized proposal designs to improve success rates. Show less

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  Accent Food Services

  Jan 2011 - Jan 2012

  Sales and Account Manager

  • Developed and maintained relationships with key stakeholders to support sales and drive revenue through upselling.• Participated in onsite visits with upper management for sales management and large-scale implementations.• Oversaw a portfolio of clients for software solutions, providing support via email, phone, and onsite interactions.• Identified opportunities for cross-market product upsells.• Implemented targeted sales materials aligned with strategic objectives.• Collaborated with internal teams to enhance sales effectiveness and achieve higher win rates.• Managed database entry, administration, and reporting using online systems and Excel.• Provided essential support to executive and sales teams.• Led grand opening initiatives with internal and external stakeholders, ensuring smooth implementation and engagement. Show less

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  Cellular Sales

  Mar 2013 - Apr 2017

  Regional Office Manager

  • Managed operational tasks for 35 stores.• Oversaw accurate data entry and inventory records.• Collaborated with inventory management, operations, HR, district managers, and sales teams.• Established and maintained office procedures and guidelines.• Ensured seamless operations and adherence to standards.

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  H4M Matchmaking

  Jul 2017 - now

  Director Of Client Services

  • Seasoned Customer Success Manager (CSM) overseeing a diverse portfolio of high-end, high-touch clientele.• Collaborate closely with internal teams to consistently surpass customer expectations and ensure overall client satisfaction.• Identify, network, and recruit prospective members through meticulous research, effective cold calling, and engaging Zoom video communications.• Meticulously monitor client health and engagement using sophisticated internal dashboards, CRM systems, Google Suite tools, and Excel reporting.• Continuously strive to optimize the membership experience.• Oversee internal staff to guarantee seamless delivery of contract obligations.• Provide invaluable feedback, coaching, and mentoring to steer clients towards achieving their strategic goals.• Committed to monitoring client satisfaction and facilitating proactive communication throughout the partnership. Show less