Katy Brabham, SHRM-CP

Experience

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  Hobby Lobby

  Sept 2013 - Mar 2017

  Cashier

  Providing a positive customer service experience by greeting, assisting and handling transactions to all customers in the establishment.

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  Radio Free Charlotte

  Feb 2016 - May 2018

  Radio Personality

  Utilized student radio to invite the audience to tune in weekly for musical recreation and topic discussion relevant to student relations and real-world issuesEstablished strong bonds with station management, co-hosts, fellow DJ's and spectators to create an inviting environmentCompiled social media page with updates on show information and previous broadcast recordings

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  Total Wine & More

  Mar 2017 - Oct 2018

  Front End Team Member

  • Efficiently and accurately processes an average of 100+ daily customer transactions through electronic database• Manage daily store bank counts, logs and deposits, and prepare weekly monetary accumulations for bank pick-ups• Assists patrons to locate desired merchandise while providing insight and recommendations on products to best fit the needs of the purchaser• Responsible for designing promotional advertising for new store merchandise and specials• Accountable for reemerging front end layout representation and garnish establishment with seasonal décor • Train newly hired employees on proper procedures and guidelines of daily store operations Show less

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  Together We Rise

  May 2017 - Aug 2017

  Social Network Intern

  Coordinated community outreach to spread awareness of foster care programs through use of social media, tabling events and viewing partiesRaised monetary donation towards desired goal of $500 for Sweet Case contribution projectCompleted and reported weekly assignments in a productive and orderly fashion with intern directorCollaborated with other interns on team building, provided and received input towards task concepts and expanded in both societal and statistical research

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  Ryan Seacrest Foundation

  Sept 2017 - May 2018

  Intern

  • Liable for new intern recruitment and multi-level interviewing and review process alongside studio manager• Supported all onboarding and training procedures by distributing uniforms and other resource materials, and demonstrated the use of studio software and equipment• Constructed weekly educational and interactive content for radio and television broadcasts to uplift 200+ hospital patients, families, and staff• Coordinated with other interns on team building, production assistance, and consistent customer service to uphold organizational principles and culture Show less

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  WTVI PBS Charlotte

  Jan 2018 - Apr 2018

  Intern

  • Assisted reporters with logging and conducted content research• Served on production team as a teleprompter and graphics operator• Helped produce On The Record, a round-table discussion show talking about issues affecting Charlotte

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  Lincoln Financial Group

  Oct 2018 - Feb 2021

  Short Term Disability Case Manager

  • Served as team mentor and designated point-person for newly hired case managers to respond to customer contract inquiries and provide claim processing support• Conducted investigations through assessing requested medical records and making initial determinations or appropriately referring claims to risk management resources • Responded to various written and 15+ daily average telephone inquiries including eligibility, approvals/denials determinations, status, and continuation or closure of benefits• Updated and accurately documented system and claim files on actions taken, and establishes future action plans and case directions through completion of claims• Attended weekly and bi-weekly meetings with contract customers, upper level management and office team members to discuss claims processing updates and goal-oriented tasks working to completion Show less

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  Dixon Wells

  Feb 2021 - Sept 2021

  Operations Specialist

  • Followed distinct guidelines of processing 15+ weekly life insurance policies by reviewing contents for errors, and building delivery requirements per carrier specifics within Agency Integrator system• Managed a shared-email account with other Operations Specialists, and tasks out all requests and correspondences to appropriate Agent, Case Manager, and Regional Director• Contributed to office upkeep by maintaining electronic and physical filing systems, supply management, preservation of office common areas, and aiding with client reception• Generated data-entry, submission, follow-up, and communication of various service requests• Assisted Contracting and Licensing Department with updating information and profiles of all servicing agents Show less

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  CapCenter

  Sept 2021 - Mar 2022

  Closing Consultant (NMLS ID: 2255697)

  • Provided support to loan originating and underwriting departments by ensuring timely and accurate procedures of refinance mortgage loans with two to four week closing deadlines• Conducted initial file assessments and maintained constant communication regarding loan processing and status with all borrowers and affiliated parties inside and outside of the organization• Ordered all necessary supporting documentation to verify borrower’s income, employment histories, property appraisals, credit reports, insurances, payoff statements and title records in preparation for file submission to designated underwriter• Served as Charlotte office Engagement Champion to participate in monthly meetings and delegate in planning of workplace events Show less

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  Campbell Soup Company

  May 2022 - Nov 2022

  Human Resources Administrator

  • Deployed Workday to review, edit, and approve job requisitions and job offers, and run various reports• Conducted weekly new hire orientations, send new hire correspondences, and verifies completion of I-9 documents • Assessed weekly timecard and coding for payroll in Kronos, and performed other payroll tasks and reports as needed • Tracked and administered all internal and third-party leave of absence, disability, accommodations, workers compensation, and any applicable state leaves • Monitored HR support email boxes to communicate regularly with employees, managers, and third-party contacts to respond to questions, provide information, and initiate action to resolve requests Show less

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  Carolinas Telco Federal Credit Union

  Nov 2022 - now

  Human Resources Specialist

  • Utilizes ADP to recruit, interview, hire, onboard and offboard all credit union personnel. Verifies all hiring processes are effective and legally compliant• Ensures all human resources records are maintained confidential and up-to-date and in accordance with established company policies and state and federal guidelines• Resolves current and former employee requests, questions, problems and concerns courteously and promptly. Counsels employees and managers concerning job related matters• Guarantees all payroll records including time cards, sick leave, annual leave, overtime, insurance deductions, and tax forms are properly maintained and preserved. Submits information to payroll administration personnel as scheduled • Completes all clerical and special projects as assigned Show less