Shan Philip

Experience

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  Anunta

  Feb 2022 - Oct 2023

  Cloud Engineer

  -Worked in National Grid Project where we support more than 5000 users in troubleshooting their VDI's 24/7.-Implemented advanced troubleshooting techniques that provided unique solutions to clients needs and peeking customers satisfaction level at 100%-Handled VM creations, pool creation, Master image, -Snapshots creations, Azure tags, and has hands on experience in most of the Azure services.-Worked on cloud platform to support and troubleshoot VM's related issues, which comes under networking, system specification, and -diagnosing and resolving hardware, software's and networking problems.-Hands on experience on ticketing tools like Service now, Euvantage where we get tickets(incident, task) from clients based on the VM issue on priority based P1,P2,P3.-Installing, configuring and maintaining computer systems and applications including servers, databases and operating systems.-Carried out pre-production Testing of Master images, Servers and Virtual machines with clients to help assure the quality of our products/services.Built, released, and configured management of production systems.-Deployed, automated, maintained, and managed Azure cloud-based production system, to ensure the availability, performance, scalability. Show less

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  IPDigital LLC

  Sept 2024 - now

  IT Analyst