Rama Krishna

Experience

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  Brilliant Systems

  Sept 2011 - Mar 2012

  07 months experince as a system engineer

  Assembling the pc’s installation of Operating Systems.Installation of Windows 2003/2008 servers, windows 7 and Windows XP. Troubleshooting of Operating Systems and repair.Installation and Configuration of Corporate mail systems.Installing and configuring Network Resources.Installation of required utility software’s.Installation and configuration of antivirus.Trouble shooting hardware issues.

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  Dhii Health Tech PVT Ltd

  Apr 2012 - Feb 2014

  Two years experience as a System engineer

  Providing technical support for users and servers, involving inbound requests and resolve customer’s problems via telephone, E-mail and BMC Service Desk ticketing tool support for incident tracking and to log helpdesk tickets and track it till closure.Maintaining Files and Print Servers..Providing remote support to the clients.Installation and Configuration of outlook mails on client systems.Managing and troubleshooting all types of Outlook issues like configuring the mailbox and repairing the corrupted PST’s.Managing and configuring of Local and Network printers.Raising Change Configuration Requests for new changes.To provide 24/7 technical support for users, involving inbound requests and resolve customer’s problems via telephone and E-mail. Show less

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  Venus Associates - India

  Mar 2014 - Nov 2014

  System Administrator

  Monitoring the ticketing queue in the tool.The tickets as Incidents or Service Requests.Working on ticketing system using ITSM service desk and BMC remedy.Ensuring the tickets is accepted and resolve with the SLA.Troubleshooting SCCM Client issues and checks the Health status. Create custom SCCM reports as needed.Administrating and maintenance of Smartphones.Maintaining Print Server and Fileserver.User Administration & Group Policy administration in Active Directory.

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  Bühler Group

  Dec 2014 - now

  System Administrator

  Providing technical support for users and servers, involving inbound requests and resolve customer’s problems via telephone, E-mail and BMC Service Desk ticketing tool support for incident tracking and to log helpdesk tickets and track it till closure.Monitoring Buhler South Asia servers using the tool Nagios and taking necessary action along with the team.Managing windows server infrastructure with physical and virtual environment.Managed virtualization Environment using VM ware ESX 5.x, VM Ware V sphere 6 x, Virtual center VI Client, P2V.Creating and managing Virtual Machines and templates.Migrating Physical Servers to Virtual Server using VMware Converter (P2V Converter).Monitoring of Virtual Machine’s and ESX servers (CPU, Memory, Disk and Network Utilization).Converting Physical to Virtual (P2P) and Virtual (V2V) using VMware standalone Converter.Creating duplicate virtual machine’s using cloning technology (hot & cold).Creating and Managing Virtual Machines and Templates.Moving VM’s from one LUN to another LUN using Storage V-Motion.Preparing weekly reports for all the tools (Nagios, BMC SDE, Sophos and CommVault) and sending to all stakeholders.Dealing with access problems, diagnosing and troubleshooting all incidents related to Windows and VMware issues.Working on ticketing system using ITSM service desk and BMC remedy.Work on internal/ external escalation matrix for customers/vendors for Incident Management.Knowledge on Power shell version (2 and 3). Show less