Fahim Essani

Experience

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  Oasis Institute of Information Technology, Karachi, Pakistan

  Jan 2000 - Jul 2000

  Computer Instructor

  Teaching Microsoft window, software installations, MS office, and internet.

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  Links Distribution Services, Karachi, Pakistan

  Feb 2002 - Jul 2005

  Sales & Technical Support Representative

  Product marketing, new product introduction, customer focus.Write procedures for installation, use, and troubleshooting of communications hardware and software adapt and modify existing software to meet specific needs.

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  Darbar Restaurant Djibouti, Republic of Djibouti

  Oct 2005 - Dec 2006

  I.T Technical Support Engineer

  Manage the computer software program, offices networking, check the reporting, manage backup, security, and user help systems, and consult with users, management, and technicians to assess computing needs and system requirements.Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.Monitored company inventory to keep stock levels and databases updated.Improved operations through consistent hard work and dedication.Used Microsoft Word and other software tools to create documents and other communications. Show less

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  Air Net Courier Express Services, Karachi, Pakistan

  Mar 2007 - Jul 2009

  Assistant I.T Manager

  Plan, direct, or coordinate activities in electronic data processing, information systems, systems analysis, and computer programming.Analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems.Help define IT infrastructure strategy, architecture, and processes.Developed loyal and highly satisfied customer base through proactive team customer service strategies.Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.Reduced corporate costs by developing and implementing improved merchandising, receiving, and maintenance procedures. Show less

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  Arabic Computer System (ACS)

  Oct 2009 - Feb 2010

  Software Programmer

  Software Programmer...

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  Al Latifia Trading & Contracting Co.

  Mar 2010 - Apr 2022

  Successfully upgrading or modernising the organisation's IT infrastructure to enhance efficiency, reliability, and security.Implementing cost-saving measures such as cloud migration, virtualisation, or renegotiating vendor contracts without compromising quality or service.Strengthening cybersecurity measures by implementing robust firewalls, encryption protocols, intrusion detection systems, and employee training programs to mitigate security threats.Successfully leading IT projects from inception to completion, meeting deadlines, staying within budget, and delivering solutions that align with business objectives.Building and nurturing a high-performing IT team through recruitment, training, mentoring, and fostering a culture of collaboration and innovation.Aligning IT initiatives with organisational goals and developing long-term technology strategies that support growth, scalability, and competitiveness.Implementing comprehensive disaster recovery plans and backup systems to minimise downtime and ensure business continuity in the event of unforeseen disasters or system failures.Establishing and managing relationships with technology vendors, negotiating contracts, and ensuring that vendors deliver products and services that meet the organisation's needs and standards.Continuously monitoring user feedback and satisfaction levels, addressing issues promptly, and implementing user-friendly IT solutions that enhance productivity and user experience. Show less Oracle ERP Module1. HRM2. Finance3. Project4. CRMWork closely with key stakeholders, department heads, and end-users to gather andanalyse business requirements for the ERP system. This involves understanding currentbusiness processes, identifying pain points, and defining goals for the new system.Collaborate with technical teams and consultants to design the ERP system architectureand configure modules to meet business needs. This may include customising workflows,data fields, and user interfaces.Develop strategies and plans for migrating data from legacy systems to the new ERPplatform. Ensure data integrity and consistency across systems by defining data mapping,transformation rules, and validation processes. Additionally, integrate the ERP systemwith other enterprise systems.Develop comprehensive test plans and scenarios to validate system functionality,performance, and usability. Conduct thorough testing of the ERP system, including unittesting, integration testing, and user acceptance testing (UAT). Identify and resolveissues and bugs in collaboration with the development team.Develop training materials and conduct training sessions for end-users to ensure smoothadoption and utilization of the ERP system. Create user guides, manuals, anddocumentation to support ongoing system maintenance and troubleshooting. Show less Developed team communications and information for meetings.Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.Maintained energy and enthusiasm in a fast-paced environment.Participated in team-building activities to enhance working relationships.Developed and implemented performance improvement strategies and plans to promote continuous improvement.Identified issues, analyzed information, and provided solutions to problems.Monitor all Access Control (Time AttendanceSystem) with some new applications for easy to make payroll. Show less

  • Information Technology Manager

    Mar 2014 - Apr 2022

  • System Analyst

    Jul 2014 - Feb 2016

  • Head of System Support

    Mar 2010 - Jun 2014