Fahad Waseem

Experience

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  Interactive Health Solutions

  Jun 2017 - Sept 2018

  Product Implementation Specialist

  - Planned e-health product roadmap of GeneXpert System (GF-TB) for nation-wide deployments to eradicate TB which reduced the TB detection process from 7 days to 2 hours- Implemented GxAlert notifications & reporting software at all sites for monitoring systems- Made presentations and planned workshops/seminars for health practitioners for awareness- Improved the deployment schedules by 35% post-analyzing data of 100+ hospital sites- Conducted daily stand-up meetings with IT, QA, Support & overlooked integrations at client site- Gathered feedback from system users and automated reports which increased data reporting time from 3 hours to 30 minutes Show less

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  Afiniti

  Mar 2019 - Jul 2019

  Product Analyst

  - Increased Orange España’s ROI by 4.5% based on deep-dive analysis of afiniti-based calls - Identified trends, refined reports and performed root-cause analysis for low performing agents - Built user-stories with client to make call center operations efficient by 10%- Conducted data analysis on SQL & structured time-efficient queries which increased the success rate of matching call center agent with callers having a successful sale by 25%- Defined scope of work, created proposals and aligned business objectives with client Show less

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  Punjab Information Technology Board (PITB)

  Aug 2019 - Apr 2021

  Product Manager - ePay

  - Launched epay.punjab.gov.pk, first ever P2G & B2G electronic tax payments aggregator- Implemented SCRUM of SCRUMS with 9 Govt. departments & increased efficiency by 20%- Prioritized traffic fine fee in backlog & achieved traction of 6 M+ transactions in 16 months- Documented requirements and ensured incorporating customer feedback from reviews, complaints & surveys in sprints which reduced the churn rate by 15% - Analyzed customer data & made an informed decision to translate application into Urdu language- Designed & gathered requirements for e-payment fintech app and achieved an engagement of 4.4 million+ beneficiaries who transacted PKR 25 billion+ for 19 types of taxes in 2 years- Monitored google data analytics and based on metrics (like location, conversion rate, ANR, DAU MAU) planned social media marketing which enabled to cross 1 million+ downloads - Improved the efficiency of tax collection mechanisms (settlement & reconciliation) from T+2 to T+1 while collaborating with regulator by providing them with ad-hoc reports & dashboards - Administered all issues & grievances from customers first-hand & reduced TAT to 24 hours Show less

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  Systems Limited

  Apr 2021 - Sept 2023

  Senior Product Manager

  Organization: E-Processing Systems Pvt. Ltd. is a subsidiary of Systems Ltd. focusing on building & scaling digital financial services / products.Products:OneZapp: IFC (World Bank) funded Electronic Money Institution (EMI) digital banking application regulated by Central BankOneLoad: E-money fintech wallet for SMEs & Merchants to borrow, lend, & transact- Led the IFC World Bank funded digital financial services portfolio of: OneZapp & OneLoad- Launched API cash-in/out for merchants incurring zero branch costs and reducing CAC by 75%- Revamped UI/UX incorporating feedback & improving customer onboarding KYC by 87.5%- Attained approval from regulator and ensured product roadmap aligns with regulatory compliance- Performed competitor analysis & customer segmentation achieving 55,000 MAU- Prioritized product backlog & launched SME lending, hit $1B+ yearly GMV (44% YoY growth)- Led funds transfer API integrations achieving $0.5M+ in 9 months with zero transactional costs - Launched MasterCard & PayPak debit card generating 50,000 transactions per day- Improved the transaction process by implementing latest 2FA process and reducing time by 60%- Collaborated with B2B partners achieving 33% increase in engagement.- Developed BaaS credit-scoring & fraud risk management engine, mitigating frauds by 92%- Gathered & documented functional requirements into Product Requirement Documents (PRDs) and launched mobile e-wallet android app and web back-office portal- Performed UAT & A/B testing of new releases products & features incorporating user feedback- Planned Go-to-Market strategy based on engagement metrics & achieved 500K+ downloads- Increased product delivery iterations by 40% by sprint planning, backlog refinement and following agile SCRUM project management while collaborating with IT, UI/UX, QA, Ops, Compliance Show less

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  B4B Payments - A Banking Circle Group Company

  Oct 2023 - now

  Product Owner