Commander Vineet Arora CSM® PM®

Experience

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  Secure Meters Limited

  Jun 2008 - Dec 2008

  Associate Project Manager

  • Entrusted with Project Management of high stake clients - Adani, ABB, Lloyd and Siemens. Represented the corporate office at various forums. Delivered time-bound projects at Ministries of Power, Commerce & Industry and State departments.• Key Role in Liaison with High-Ranking Officials & Senior Management for Business expansion. Built partner relations enhancing organization efficiency & Customer experience.

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  Indian Navy

  May 2010 - May 2021

  • 10+ years of Project execution in highly complex environment of Armed Forces. Ability to plan, control, estimate, & budget, ensuring Project completion within approved budget. Sound understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT, exhibiting the traits of a successful Scrum Master.• As a Program / Project Manager, carried judicious planning, operational excellence, governance and capability improvement while also implemented Global business vision and strategy. Ability to Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and upon approval, forefront the programs. • Ability to build project timelines to plan and lead all aspects of and report progress within the project environment. Capable to identify all people or organizations impacted by the project, analyse customer expectations, impact on the project and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution. Show less

  • Project Manager

    Jan 2009 - May 2021

  • Head Of Administration

    Nov 2011 - Feb 2013

  • Logistics Coordinator

    May 2010 - Dec 2010
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  Ministry of Defense, Government of India

  May 2021 - Jan 2023

  Senior Program & Project Manager (Joint Director)

  • Driven programs of strategic importance from the Program Management Office (PMO). Executed delivery of concurrent projects using Agile framework. Responsible for achieving Business Objectives, Strategy Design, and Digital Transformation (projects above Rs 100Crs. in each FY) including cost and resource impacts. Implemented Standard Operating Procedures (SOP’s) towards sustainable Programs, improving output 80% YoY.• Led high performance, cross functional teams, to successfully deliver key milestones and project outcomes within scope, on time, on budget and agreed terms. Collaborated with global operations and project teams, responsible for delivering high quality customer focused services. Prepared scope and elaborate business cases for complex projects.• Guided diverse, global Project Teams (Business, IT, Transformation and Finance) spread across managerial levels. Achieving business objectives and end to end execution of projects, attainment of targets with high customer satisfaction. Aligning team with Organization’s Objectives, assisted direct reports in attainment of team goals.• Responsible for People Management, liaison with key stake holders, engagement across peers and Senior Management. Accustomed to address and effectively engage large audiences. Executed projects under stringent timelines, aligning with global strategy & objectives. Show less

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  Salesforce

  Feb 2023 - now

  Manager - Technical Support Engineering

  • Responsible for ensuring customer’s success by effectively managing a team of Success Agents (Salesforce Technical Experts), associated support projects and processes. Strong track record of meeting & exceeding key metrics / KPI’s (CSAT’s/TTR/RoR/Productivity).• Handling critical customer escalations by implementing communication strategies, and project management processes. Involved in strategic planning to grow the team, run projects of organizational importance. Guide and mentor next cadre of leadership as per Salesforce values, career development of individuals, while being the face of organization to the wider world.• Implemented effective stakeholder engagement. Keen focus on enhancing customer experience with a service-oriented attitude. Delivering reports with qualitative and quantitative description of business performance. Managing case reviews and feedback analysis. • Ensuring the delivery of high-quality technical and soft-skills training, performance reviews and providing regular feedback for direct reports, in terms of agreed upon performance and employee development goals. Ensured team’s success & career progression across spectrum. Show less