Mahmoud Ramy

Experience

• 

  Madina Academy

  Jan 2000 - Jan 2006

  IT Support TEC.

  • IT Manager (Feb 2005 - Feb 2006). • Network Administrator, Web Designer & Graphic Designer (June 2003 - Feb 2005). • Technical Support (June 2002 - June 2003)• Lab Assistant (July 2001 - June 2002)

• 

  Vodafone

  May 2006 - Nov 2024

  •Plan and execute events, conferences, and other engagement activities to promote the Vodafone business brand and products/services•As a leader, I spearheaded the communication processes for digital transformation initiatives with both internal teams and external stakeholders.•Collaborated with internal stakeholders and external partners to ensure consistency and effectiveness of messaging across all channels•Created and produced marketing materials, including print and digital ads, email campaigns, and social media content•Implemented VIP giveaway marketing strategy, offering exclusive items or experiences to valuable customers to foster loyalty and encourage continued business and recommendations. Recognized and rewarded high-spending customers and incentivized future purchases, leading to increased customer retention and revenue growth.•Established and managed internal communication channels, including the intranet and mobile app, to disseminate knowledge and updates to employees. Built internal capacity for a SWAT team to develop various platforms in-house, rather than outsourcing to vendors, ensuring continued internal communication activities within budget constraints.•Implemented contests and competitions to promote knowledge-sharing, resulting in a successful initiative to raise awareness across the entire business department, comprising 1000+ employees. Utilized gamification techniques to engage employees, resulting in a 35% increase in participation in subsequent activities.•Implemented and managed internal events aimed at boosting employee engagement and loyalty, leveraging in-house resources to expand the range of activities within budget. Resulted in a significant increase in employee satisfaction, from a consistent 86% to 92%. Show less •Transforming the business team to be the Best business team in Egypt by leading on ENPS (Employee net promoter score) & employee engagement.•Communicating all enterprise products, services, and promotions to highlight the value of the product. (via the mobile app, web portal, communication mail shots, and other communication tools)•Designed communication & announcement emails, and surveys while following Vodafone Brand Guidelines, developed new innovative ideas & communication channels that deliver information as simply as possible, and updated and developed the company intranet with the latest company news, policies, and engagement tools.•Implementation, and maintenance of our organization's business continuity plan. Responsible for identifying potential threats and risks, developing response plans, and ensuring that our organization is prepared to respond to a wide range of disruptive incidents and events.•Conducting and coordinating events to ensure communication between the sales team and other teams as necessary and owning all business events' logistics, preparations, materials, and payments.•Handling budgets and giveaways for business customers and all related staff activities. Show less

  • Communications & Engagement Assistant Manager

    Jan 2020 - Nov 2024

  • Business Engagement & Communications Supervisor

    Feb 2014 - Jan 2020

  • Employee Engagement & Tech. Communications Specialist

    Aug 2008 - Feb 2014

  • HIGH VALUE CUSTOMER SERVICE REPRESENTATIVE

    May 2006 - Aug 2008
• 

  E&

  Sept 2024 - now

  HR Internal Communications Manager