Haider Ali

Experience

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  SIDCCO - State Implementation, Design and Contracting Co.

  Feb 2013 - Nov 2017

  Administrative Assistant

  ▪ Preparing documents for meetings and business.▪ Write and distribute email, correspondence memos, letters, and forms.▪ Assist in the preparation of regularly scheduled reports.▪ Develop and maintain a filing system.▪ Update and maintain office policies and procedures.▪ Order office supplies and research new deals and suppliers.▪ Finding ways to improve administrative processes.

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  KGGC - Karbala Global Group Co.

  Jan 2018 - Jun 2018

  QA/QC Engineer

  ▪ Accountable for the quality and workmanship of every activity, precise knowledge of all aspects of engineering construction relating to Civil Architectural, and Structural discipline interfacing the multidisciplinary processes.▪ Responsible for QA/QC documents of the complete project including certificates, calibration, test results, inspection requests, non-compliance reports and site instruction / observations, permanent materials delivered, and other important QA/QC documents.▪ Develop and determine all standards to perform inspection and tests on all procedures and oversee all testing methods and maintain high standards of quality for all processes.▪ Review the quality of all materials at the site and ensure compliance with all project specifications and quality and collaborate with the department for all material procurement and maintain the quality of materials.▪ Supervise the effective implementation of all test and inspection schedules and ensure adherence Show less

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  BAGHDAD GATE TRADING LIMITED

  Jul 2018 - Jan 2019

  Administrative Officer

  ▪ Process employee data, update company policies, and assist in the hiring process.▪ Maintaining physical and digital personnel records like employment contracts and PTO requests.▪ Update internal databases with new hire information.▪ Create and distribute guidelines and FAQ documents about company policies.▪ Gather payroll data like bank accounts and working days.▪ Publish and remove job ads.▪ Schedule job interviews and contact candidates as needed.▪ Prepare reports and presentations on HR-related metrics.▪ Develop training and onboarding material. Show less

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  Enjaz LLC.

  Jun 2019 - Oct 2020

  Technical Support Specialist

  ▪ Take ownership of customer issues reported and see problems through to a solution.▪ Research, diagnose, troubleshoot and identify solutions to resolve customer issues.▪ Follow standard procedures for proper escalation of unresolved issues to the appropriate teams.▪ Provide prompt and accurate feedback to customers.▪ Prepare accurate and timely reports.▪ Document technical knowledge in the form of notes and manuals.▪ Follow the SLA for issues with respect to the severity.▪ Be up to date with current field practices to enhance service standards and delivery.▪ Maintain jovial relationships with clients.▪ Research and identify solutions to software and hardware issues.▪ Attend technical training to acquire more knowledge of technical procedures and applications. Show less

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  Qimmat Al-Tamkeen for information technology

  Jan 2021 - Jul 2022

  Technical Team Leader

  ▪ Ask customers targeted questions to quickly understand the root of the problem.▪ Talk to the clients through a series of actions, until they’ve solved the technical issue.▪ Properly escalate unresolved issues to appropriate internal teams (software developers).▪ Provide prompt and accurate feedback to customers.▪ Refer to internal database or external resources to provide accurate technical solutions.▪ Ensure all issues are properly logged.▪ Prioritize and manage several open issues at one time.▪ Follow up with clients to ensure their IT systems are fully functional after troubleshooting.▪ Help out in managing customer demands to ensure maximum satisfaction.▪ Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery.▪ Evaluate project data for accuracy, and take the lead in setting project targets and priorities.▪ Resolve disputes between team members and management and assist in addressing issues amongst team members to avoid unacceptable behaviors.▪ Give training and mentorship to team members to make them better on the job.▪ Review customer technical demands, instructs and assist the internal team to identify the best results.▪ Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results.▪ Carry out other technical-related duties that may be required. Show less