Radhika Bichu

Experience

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  Accenture

  Aug 2014 - Sept 2018

  Application Development Analyst

  Microsoft CRM Technical Developer having 4.1 years of experience in IT Sector with good knowledge of CRM Customization and Configuration (2011, 2015, 2016 and Dynamic CRM 365) and extending its functionality using Plugins, Custom workflow, Web API. Good knowledge of Custom portal development using its inbuilt features for better user experience. Certified Microsoft CRM Specialist: 1. MB2 707 Microsoft Dynamics CRM 2015 Customization and Configuration 2. .NET Framework 4, Web Applications 3. MB2 704 Microsoft Dynamics CRM Application 2015 4. MB2 712 Microsoft Dynamic CRM 2016 Customization and Configuration 5. MB2 716 Microsoft Dynamic 365 Customization and Configuration Show less

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  Kamat Hospital

  Oct 2018 - Jan 2021

  Hospital Manager

   Spearheaded a team of 45 employees, supervised daily administrative operations and ensured that overall customer experience at the hospital improved. Successfully achieved NABH accreditation for the Hospital with consistent improvement in quality of healthcare facilities. Liaised between multiple departments – internal and outsourced (HR and Financial Management, Quality Control, Rescue Operations) Ensured hospital policies, protocols and process are in force and focusing on continuous quality improvement as per NABH standards Mentored and conducted various trainings to enhance the professional growth of employees and monitored administrative staff performance  Played key role in handling emergency cases and rescue operations in COVID times  Resolving patient’s as well as staff grievances and implementing new processes for improving work environment. Utilized my software and analytical skills for developing functional design for in house hospital software for in-patient department and billing purpose. Show less

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  Infosys

  Nov 2021 - now

   Played key role in EOL Strategic Project - To move existing MS CRM on premise set-up from On Premise servers to Azure servers and upgrade of the MS CRM version from v8.2 to v9.1. Installation and configurations of all the pre-requisites on Application, SSRS, SQL and Power BI servers. Installation of MS CRM v9.0 further patching v9.1 and installation of Reporting Extension on SSRS server. Setup and configuration of existing interfaces. Data base backup and restoration from on premise SQL server to azure SQL server  Spearheaded the major track of migration of AutoSys Jobs to new azure servers which includes setup, configurations, updating and importing of 2500++ JILs. Automated 40++ PowerShell scripts region wise for Installation of Pre requisites, MS CRM v9.0 and Patch v9.1, Reporting Extension, Import Organization and Post installation steps on respective Application, SSRS, SQL and Power BI serversCertified Specialist in Dynamic CRM: PL 900: Microsoft Power Platform Fundamentals MB 910: Microsoft Dynamics 365 Fundamentals (CRM) MB 210: Microsoft Dynamics 365 Sales Functional Consultant MB 230: Microsoft Dynamics 365 Customer Service Functional Consultant Show less

  • Senior Associate Consultant

    Nov 2021 - now

  • Consultant

    Nov 2021 - now