Vicky Saini

Experience

• 

  GENPACT

  Jul 2009 - Aug 2017

  Assistant Manager

  Team Handling, Driving Lean SixSigma projects, Driving Excel VBA based Automation, Supervising Business Health reports, Identifying Business Improvement opportunities, Collaborating with Client to understand VOC and solution identification of pain areas.

• 

  Advantmed

  Aug 2017 - Jan 2018

  Assistant Manager

  Working as a Head of Business Intelligence for the organisation. Responsible to set up BI structure from scratch, standardising reporting structure, database management, digitisation of existing process flow, centralisation of dashboards and automations along with handling a team.

• 

  Amazon

  Jan 2018 - Mar 2019

  Manager

  •Managing performance and behavior of 10-15 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.•Implementation of performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.•Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement.•Ensure that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.•Partner with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.•Managing schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.•Participate in daily Kaizen events to identify and implement process improvement change initiatives.•Conducting Seller interaction audits and provide coaching to improve performance.•Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as requiredto resolve Seller’s issues and questions. Show less

• 

  Cognizant

  Mar 2019 - Jan 2021

  Service Delivery Manager

  I am SDM for Process Excellence function. The roles and responsibilities include leading various projects to identify improvement opportunities and driving automation & continuous improvement projects.

• 

  Vodafone

  Jan 2021 - now

  Lead impactful BI projects/Opcos to one or more Vodafone markets. Develop & manage deep engagement with relevant stakeholders from the supported markets. Coach junior team members in relevant areas through deep knowledge in one or more technical / functional areas. Engage relevant stakeholders in IT / Infosec / HR in the supported market to enable smooth delivery. Own relevant innovation & bottom-line impact initiativesSupport Head of Delivery to deliver on MI Strategy. Enhance relevant knowledge in leadership practices. Show less

  • Deputy General Manager

    Feb 2025 - now

  • Senior Manager

    Jan 2021 - Feb 2025