Bertrand J.

Experience

• 

  Four Seasons Hotels and Resorts

  May 1999 - Sept 1999

  Chef
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  Accor

  Jan 2001 - Jan 2001

  F&B Trainee
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  Hilton Worldwide

  Jan 2002 - Jan 2004

  Assistant Chef Steward
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  Accor

  May 2002 - Sept 2002

  Hospitality Trainee
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  Celtic Manor Resort

  Nov 2004 - Oct 2007

  Supervisor C&B
• 

  Chelsea Football Club - Levy Restaurants (Compass)

  Oct 2007 - Jul 2011

  Stadium Catering Manager
• 

  Compass Group

  Jul 2010 - Sept 2011

  Evolve 2010
• 

  Chartwells (Higher Education Division)

  Aug 2011 - Feb 2014

  Deputy General Manager
• 

  Levy Restaurants UK

  Feb 2014 - May 2014

  Senior Operations Manager
• 

  BaxterStorey

  Jun 2014 - Jun 2024

  • Oversee support functions departments including logistics, night cleaning and rostering• Initiated and oversaw the installation of water stations for British Airways lounges across all UK (Heathrow, Gatwick, Edinburgh, Aberdeen, Glasgow) to meet sustainability goals saving over 1.2 million bottles per year• Implemented sustainability initiatives for airport restaurants, including sourcing local and sustainable suppliers, e.g., vertical farming and UK equipment manufacturers• Created and implemented an online platform to centralise and streamline faults across all UK airport lounges Show less

  • Projects & Contracts Manager

    Jul 2022 - Jun 2024

  • Operations Manager

    Jun 2014 - Aug 2022
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  ISS Facility Services UK

  Jun 2024 - now

  Key Account Manager

  Client RelationshipEnsuring exceptional service and exceeding expectations. This includes proactively understanding their evolving needs and aligning FM solutions accordingly.Strategic Food ServiceOversee and optimise food service operations, delivering high-quality, diverse menus that cater to client preferences while maintaining cost efficiency and sustainability.Security OperationsPrioritise client safety by directing security initiatives and collaborating with security teams to implement effective measures and protocols.Workplace ManagementChampion a holistic approach to workplace management, addressing diverse needs to cultivate a productive and well-maintained environment that fosters employee well-being.Engineering ServiceEnsure the functionality and efficiency of building systems through comprehensive management of engineering services. I'm also passionate about implementing innovative solutions for a sustainable and energy-conscious future.CleaningLeading housekeeping teams to maintain immaculate cleanliness and implement efficient processes. Show less