Sunil Regmi

Experience

• 

  HCL Technologies

  Feb 2007 - Oct 2010

  Sr Technical Support Officer
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  IBM

  Apr 2010 - Apr 2021

  Project: Lloyds Banking Group •Migration of applications from legacy to cloud infrastructure. Knowledge on IBM patterns and releases Leading Stand up cloud implementation for both Off Prem and On Prem for leading bank and drive operational readiness •Enable clients to migrate to future mode of operation (FMO) and fully harness the power of emerging technology, products and solutions.•Maintain high level of confidence in the scheduled Cutover date prior to that communication being issued.• To ensure All testing complete and End of Test Report approved• Application deployed to Production• Migration Strategy documented• Agreed SOE with resources, 3rd parties in place• SARM approved & GW1 Disaster Recovery Test scheduled• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.•Coordinated checkpoint calls through the Cutover period. Escalated issues when required.•Communicated with the development, operations and test teams ensure there were no conflicts in scheduling or environment usage.•Coordinated web application releases and desktop deployments to the production environment affecting cross platforms•Coordinated communication, training, support structure and scheduling to ensure deployments to production environment have met success, verification and sign off criteria•Tracked project progress and work with DPM to identify and resolve resource issues or other obstacles that impact the project schedule•Performed project control activities including compiling and reporting project task status and resource issues•Developed presentations, communications, and other applicable project artifacts•Primary contact to product managers and stakeholders, ensuring that implementations match business priorities and specifications. Communicated to the business and key stakeholders of the project scope, objectives and impact Show less Project: Thompson Reuters (Communication & Information) Provide leadership for operational activities including the following:• With direction from the DPE, be the customer’s focal point for key aspects concerning service delivery on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operations contacts.• Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the customer and support the DPE in the service status meetings held with the customer.• Analyze Service Level agreements for trends, financial impacts, customer satisfaction and assist to mitigate damages.• Understand and participate in the execution of problem and change processes.• Responsible for the escalation, notification and preparation of executive alerts for critical problems.• Raise requirements to the relevant delivery organization functions in order to improve efficiency.• Provide DPE with problem and change management and service level agreement reports• Work with the IBM delivery teams to ensure that IBM change records are approved in a timely fashion.• Understand contractual requirements that relates to delivery operations.• Support the DPE for customer satisfaction in regards to delivery services.• Responsible for the maintenance of problem and change documentation and delivery to customer.• Participate in the review and reporting of Major Incidents / Outages• Key contact to Celestica Focals in management of Severity 1 and Severity 2 incidents• Responsible to create and send Email alerts for all Severity 1 incidents on a regular basis (usually hourly)• Responsible to create and send regular Oneview Executive Alerts for all Major Incidents.• Work with a team of highly technical staff supporting various platforms• Partner with internal and external teams to determine root causes of significant incidents, and drive identified problems to resolution. Show less Project: At&t•Responsible for Technical support for the Corporate support AT&T. to all IT related issues on Robust Environment and infrastructure.•VPN, Exchange Server outlook, other Application Inc. Clarify CRM, Telegence, ATNT Connect etc.•Giving Tier-3 Technical Support for Microsoft Home & Entertainment Products Follow up on Network issue with the various Server Teams to check for any outages, ETR or issue and assigning ticket to right group UNIX or WINDOWS, WINTEL, CCM, MESSAGING, VERITAS.•Job Challenges handling multiple skill-set and appeals multi-tasking on various domains (ITSERVICES, SBC, CINGULAR, ATNT, Bellsouth); was part of Pooling concept introduced in GDF.•Configuring Network Printers, Network drive`(Personal and Group Share drives) and issues related to IP, Print Server, checking File Permission (Read, Write) Installing software and latest updates over Remote access, TCP/IP, DHCP, LAN , Internet Explorer, checking Proxies, Firewall Block, VPN Software, Admin rights•Resolving and configuring Wi-Fi Hotspots, GSM Air card, General network and Internet related issue.•Conceptual Knowledge on VERITAS Netback Up guiding client to respective Backup Server group like WINTEL etc for File Restoration and back up, ET•File attachments, PST, Error message, Latency and configure Send and Receive, •Group mailbox, Global Distribution list, applying Rules educating client hence •Managed a tech support team that consistently exceeded company metrics for customer satisfaction.•Helped to develop several support policies that made it easier for each agent to work with any customer who called in.•Tracked and logged all calls for each shift. Identified problem areas and implemented all necessary training.•Arranged regular hands-on training sessions with new technology to make sure that all agents were up to date. Show less

  • Integrated Service Manager

    Mar 2017 - Apr 2021

  • Service Availability Manager

    Feb 2015 - Mar 2017

  • Subject Matter expert - IT Service managent

    Jan 2012 - Feb 2015

  • Sr IT Analyst

    Apr 2010 - Jun 2012
• 

  Wipro Limited

  Apr 2021 - Dec 2023

  Delivery Manager

  • Leading and managing complete ITSM Process, Tools and people of 30• member. Governing effectively Application, Infrastructure and Cyber security functions.• Implementing and Driving Site reliability Garage. Responsible for the successful planning, implementation and execution of• the contracted services where success criteria include meeting Service• Level Agreement (SLA), cost, governance, performance, quality,• innovation, continuous improvement and value requirements through the• effective interaction with the related service lines, solutioning groups, partners and the client.• Lead and maintains tight control of a skilled team of delivery resources for• an account to meet schedules or resolve technical or operational• problems. Manages the statement of work and controls risks, scope of work and budget.• Participates in contract and account governance.• Establish and maintain clear communication channels with the client and• internally from a strategic and operational perspective.• Participates in regular service performance reviews including monthly• Project Status Reviews, conducts periodic meetings with clients and• delivery teams – daily status updates, service level requirement reviews,• continuous improvement, change control and other informal meetings.• Developing and administering budgets, schedules and performance• standards to maintain and optimize the cost of delivery and service.• Developing and delivering regular reports on performance to client and Wipro senior executives.• management in bringing new services to offer to the client.• Driving service line continuous improvements and challenges the service• lines to bring innovative solutions then presents those improvements and• innovations on a regular basis to the client Show less

• 

  IBM

  Dec 2023 - now

  Project Manager- Hybrid Cloud Management

  This role is responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. They have overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. They are responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. They provide day to day direction to the project team and regular project status updates and requests for support to project stakeholders. Show less