Gary Carter

Experience

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  Rolling Rock Cafe

  Jan 1991 - Feb 2000

  Manager

  Oversee daily operations of full service restaurant with $3M in annual sales

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  Cervalis

  Mar 2000 - May 2002

  Windows NT Technician

  Core member of the Customer Service /Technical Support Team. Provided Level 2 Technical support for customers in a managed hosting environment. Developed procedures and documentation for all Level 1 and Level 2 related tasks including installation and configuration of Operating Systems, Service Pack slipstreaming and critical update automation, IIS including FTP services, Terminal Server, SQL Server, and Unicenter TNG agents. Developed troubleshooting and escalation procedures for customer issues including FTP, email, VPN, user rights, password resets, ping, trace route, group policies, DNS problems including MX records, Developed Run Books for Messaging services including Microsoft Message Queue Server (MSMQ), Microsoft Transaction Server (MTS) and IBM's MQseries. Administered users on Windows 2000 and Sun Solaris platforms. Used Customer Support ticket tracking software (ONYX) to assign and track customer issues. Show less

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  GE Power Systems (through Management Decisions Incorporated)

  Aug 2002 - Jun 2003

  Shop Floor System Support Team Leader

  Trained and supported users of new Shop Floor Management System in a large machine shop. Worked closely with software developers by providing feedback and advice to facilitate a smooth implementation of new software. Provided training and hands on instruction to end users and super users and provided desk side support during all phases of a major system deployment. As an original team member I also provided training and mentoring of new team members in later phases of software implementation. Assisted core team members in running and documenting troubleshooting scripts and their results through testing Show less

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  IBM Global Services

  May 2003 - Oct 2004

  Customer Support Technician

  Provide technical support to end users via e-mail, PC Anywhere and telephone Furnish in depth troubleshooting and resolutions of customer issues involving network connectivity, printing, network access, VPN, Dial up access, and password issues. Instruct and train users to use and configure various software titles including Microsoft Word, Microsoft Excel, Lotus Notes, and Microsoft Outlook on numerous platforms including Windows 95/98, Windows NT/2000/XP and Macintosh OS X; Log calls using Tivoli software and escalate issues to Desk Side Support and Subject Matter Experts according to company policies and SLA's. Show less

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  Care Computer Consulting

  Sept 2003 - now

  Technical Lead

  Full service Sales and support services for Residential and small to medium businesss in the Hudson Valley. Provive comeplete services form PC repair and troubleshooting to Network setup and cabling. Authorized Lenovo reseller to bring the finest in PC and Laptop technology to my customers. Partnered with IBM/ Lotus Foundations to bring the latest automates self healing servers to the Small to medium business customer at an attractive price point.

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  Seton Hall University

  Oct 2004 - Nov 2007

  Manager Mobile Computing

  Technical Manager involved in the support and repair of IBM laptops and desktops in a large University setting. Coordinate staff of 8 technicians to assure timely response to end user issues. As an IBM Self Maintainer organization staff is responsible for all repair work in house including warranty and accidental repairs. Responsible for the planning and implementation of related IT projects including roll outs, technology refresh, and Image development. Created baseline documentation on laptop repairs to assist in assessing technician efficiencies and staffing needs. Developed and implemented process documentation to assure a consistent and efficient customer Show less

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  Marist College

  Nov 2007 - Feb 2009

  Manager PC Technologies

  Manage the IT assets for the Faculty and Staff community in a prominent private College. Responsible for the desk side support of all Desktop Computers, Laptops, Labs, and Network Printers on campus. Duties also include managing the ResNet repair group that services Student owned computers and the coordination of regular technology upgrades. Duties also include providing support and mentoring to staff Administrators to allow professional growth and advancement of employees. Responsible for the day to day monitoring of issue resolution and of IT related projects designed to improve the customer experience and to secure the College's position as a technology leader. Leader of team that spearheaded the development of a Virtual Computer Lab initiative that, when completed can provision on demand lab images to any user on campus to their own personal computer Show less

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  CompuCom

  Apr 2010 - Dec 2010

  Onsite Technician

  Tecnical Support for Large International Paper Mill, Troubleshoot and resolve issues experienced at the mill including Desktop computers, Servers netwprkswitches and thin clients. Wyse terminals and Citrix software support. Video conferncing support.

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  Adecco Technical

  Dec 2010 - Jan 2014

  Technical Support Specialist

  Technical Support Position for a large International manufacturing company working with Full Time Technicians to support and implement IT projects including new IP Telephone system, Active Directory maintenance, and PC upgrade and standardization. The projects have us upgrading and replacing substandard network cableing as well as tracing and repairing connectivity issues, Deploying new IP Telephones, Standardizing user names throughout Active Directory, and upgrading, deploying and configuring PCs to standards Show less

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  Harbortouch

  Jan 2012 - Jan 2012

  Sales Rep
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  Eveready Diner

  Jun 2012 - Jun 2014

  Manager

  Oversee daily operations of full service restaurant Night Manager in a dynamic restaurant fearured on The Food Network

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  Aptos Retail

  Oct 2014 - Dec 2018

  Technical Support Specialist

  Receiving phone calls for POS Software, Hardware, and procedural issues for a large number of retail chains. Troubleshooting over the phone and via remote access applications. Corporate and Vendor communications. Creating, receiving and resolving escalated support tickets according to company SLA requirements. Escalations of support tickets to other departments.for further troubleshooting, vendor dispatch or root cause analysis.

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  Mid-Hudson Valley Federal Credit Union

  Mar 2019 - now

  Operations Specialist

  Perform daily computer operations tasks as scheduled; responsible for the operation of the businesssystems and related hardware; interface with users as needed to maintain production environment;start and monitor batch and on-line jobs. Monitor help-desk phone lines; enter appropriate information into help-desk software for assignment and tracking. Schedule escalations with appropriate Venders for service. Monuiter ATM systems to assure availabilty to Members