Kevin Vanlerberghe

Experience

• 

  Soho House & Co

  Sept 2012 - Aug 2018

  Supervision of all Club operations and personnel in the absence of the Club Manager as scheduled on the Duty Supervisor rotation.-Assume functional lead role as Department Leader for the Membership Services Desk team.-As Assistant Manager assuming responsibility and taking appropriate action in the event of an emergency (e.g. medical incident, fire alarm, etc) within the Club.-Be primarily responsible for all general club operations including the Membership Service Desk (MSD), Member Lounge, Housekeeping and Maintenance Departments. Also act as team leader for the part time Duty Supervisors.-Ensure, in an efficient and effective manner, that the all club Departments meet customer service standards and expectations.-Oversee general Club operations, and work in collaboration with Department Leaders to ensure a seamless delivery of services to Club Members, and attend monthly scheduled and unscheduled meetings as required.-Oversee part time employee scheduling, hiring, performance evaluations and disciplinary action according to company HR policies and procedures.-The development and implementation of new MSD operating procedures including the creation of Department Memos and communication systems to impart this information.-Ensuring that all club personnel adhere to, and are held accountable for established operation procedures and ensure training requirements have been met.-Work with the Club Manager while scheduling and facilitating quarterly Departmental meetings and / or training sessions for club staff.-Oversee the authorization of the club payroll time clock, staffing schedules, Accounts Payable and Accounts Receivables.-A thorough understanding and working knowledge of the MBO (Mind Body Online) club software to ensure Departmental accuracy of membership data entry, accounting and efficiency, is of critical importance.-Oversee sales for revenue Show less - Pre-opening implimentation of standards and general operations witin the club.- Manage club activities and analyse financial performance, constantly recommending solutions to increase productivity of the club.- Maintain inventory of all club equipments and supplies and implement all company programs according to club policy.- Train all staff members, conduct various planning sessions and prepare reports for all staff performance.- Develop and maintain an effective team culture at all times and prepare schedule for shift coverage - Provide optimal level of customer services to all members and hotel guests.- Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.- Socialize with members and guests and overseeing actual service on a routine, random basis.- Implement sales improving programs.- Addressing member and guest complaints and taking appropriate corrective actions. Show less -Supervision of all Club operations and personnel in the absence of the Club Manager as scheduled on the Duty Supervisor rotation.-Assume functional lead role as Department Leader for the Membership Services Desk team.-As Assistant Manager assuming responsibility and taking appropriate action in the event of an emergency (e.g. medical incident, fire alarm, etc) within the Club.-Be primarily responsible for all general club operations including the Membership Service Desk (MSD), Member Lounge, Housekeeping and Maintenance Departments. Also act as team leader for the part time Duty Supervisors.-Ensure, in an efficient and effective manner, that the all club Departments meet SHI customer service standards and expectations.-Oversee general Club operations, and work in collaboration with SHI Department Leaders to ensure a seamless delivery of services to SHI Club Members, and attend monthly scheduled and unscheduled meetings as required.-Oversee part time employee scheduling, hiring, performance evaluations and disciplinary action according to company HR policies and procedures.-The development and implementation of new MSD operating procedures including the creation of Department Memos and communication systems to impart this information.-Ensuring that all club personnel adhere to, and are held accountable for established operation procedures and ensure training requirements have been met.-Work with the Club Manager while scheduling and facilitating quarterly Departmental meetings and / or training sessions for club staff.-Oversee the authorization of the club payroll time clock, staffing schedules, Accounts Payable and Accounts Receivables.-A thorough understanding and working knowledge of the MBO (Mind Body Online) club software to ensure Departmental accuracy of membership data entry, accounting and efficiency, is of critical importance.-Oversee sales for revenue, Show less - Pre-opening implimentation of standards and general operations witin the club.- Manage club activities and analyse financial performance, constantly recommending solutions to increase productivity of the club.- Maintain inventory of all club equipments and supplies and implement all company programs according to club policy.- Train all staff members, conduct various planning sessions and prepare reports for all staff performance.- Develop and maintain an effective team culture at all times and prepare schedule for shift coverage - Provide optimal level of customer services to all members and hotel guests.- Inspects to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.- Socialize with members and guests and overseeing actual service on a routine, random basis.- Implement sales improving programs.- Addressing member and guest complaints and taking appropriate corrective actions.www.sohohouseistanbul.com Show less -- Managing staff, preparing work schedules and assigning specific duties. - Establishing and implementing departmental policies, goals, objectives, and procedures. - Overseeing the entire operation of all departments. - Monitoring the operational budgets. - Planning, organizing, directing & controlling of work. - Motivating the staff for multitasking jobs and getting the best out of everyone. - Setting the standard operating procedure and check that all the team member for following that procedure. - Reviewing operational problems of guests and employees. - Conducting operational audit’s to sustain an effectiveness of all services and keep in control of holding stock. - Increasing revenue by close monitoring of unit terms performance. - Evaluating and keeping track of the monthly P&L statement and help to provide an analysis of performance results. - Problem solving: audiovisual & electronics. - Ordering and controlling of all overheads. - Improving the overall organisation and smooth running of the BOH areas. - Constantly trying to improve the business on all areas to improve both customer and staff satisfaction and increase profits.- Ensuring safety regulations are adhered to.- Performing training sessions.- In charge of the day to day banking, preparing, revising & submitting reports, budgets and other documentations.- Dealing with all maintenance related issues, liasing with contractors and making sure all equipment stays operational at all times.- Health & Safety representative, ensuring all documentation is up to date and all requirements are met. Show less - Managing staff, preparing work schedules and assigning specific duties.- Establishing and implementing departmental policies, goals, objectives, and procedures.- Overseeing the entire operation of all departments.- Monitoring the operational budgets.- Planning, organizing, directing & controlling of work.- Motivating the staff for multitasking jobs and getting the best out of everyone.- Setting the standard operating procedure and check that all the team member for following that procedure.- Reviewing operational problems of guests and employees.- Conducting operational audit’s to sustain an effectiveness of all services and keep in control of holding stock.- Increasing revenue by close monitoring of unit terms performance.- Evaluating the monthly P&L statement and help to provide an analysis of performance results.- Problem solving: audiovisual & electronics.- Ordering and controlling of all overheads.- Improving the overall organisation of the BOH areas.- Constantly trying to improve the business on all areas to improve both customer and staff satisfaction and increase profits.- Qualified first aider Show less

  • Assistant Club Manager

    Oct 2017 - Aug 2018

  • Floor Manager

    Sept 2016 - Oct 2017

  • Assistant Club Manager

    Dec 2015 - Sept 2016

  • Club Floor Manager (pre-opening)

    Feb 2015 - Dec 2015

  • Deputy General Manager

    Sept 2014 - Feb 2015

  • Operations Manager

    Aug 2014 - Sept 2014

  • Assistant Operations Manager

    Oct 2013 - Jul 2014

  • MIT- Manager in Training -

    Sept 2012 - Oct 2013
• 

  Asahi Europe Ltd

  Nov 2018 - now

  Field Portfolio Manager