Marcin Idzik

Experience

• 

  Capgemini

  Apr 2008 - Dec 2008

  Incident Coordinator

  • resolution of issues related to PC software, printers

• 

  Philip Morris International

  Nov 2008 - Nov 2010

  Aplication Support Administrator

  • administration of content of CCC Europe Systems (SAP, Toolset, E-room, Solution Manager, CCC Internet webpage, Business Object)• developing of various kinds of procedures and instructions• training organization and knowledge transfer provision• implementation and integration of new CCC Intranet

• 

  Amway

  Oct 2010 - Mar 2013

  IT Servicedesk Specialist

  • resolving advanced issues• documenting changes, implementations, workarounds and solutions • basic jobs troubleshooting of jobs in AS400

• 

  ABB

  Aug 2013 - Apr 2014

  Business OnLine WFE Level 3 Specialist

  •Ensuring functionality and availability of services, applications, servers,• Various application and platforms maintenance tasks• Managing incidents, problems and changes according to SLA's• Supporting servers systems and platforms (Unix, Oracle, MS SQL)• Recovering functionality of applications accordingly to SLA's, cooperation with customer

• 

  Accenture

  Sept 2014 - Apr 2021

  HR IT support

  IT support of HR 65 web applications for one of biggest investment banks• Ensuring functionality and availability of services, applications, servers,• Various application and platforms maintenance tasks• Managing incidents, problems and changes according to SLA's• Supporting servers systems and platforms (Solaris, Unix, Oracle, MS SQL)• Recovering functionality of applications accordingly to SLA's, cooperation with customer

• 

  Accenture

  Jun 2021 - Nov 2021

  UC4 Coordinator

  • Participation in data migration for one of banks• Job monitoring in UC4 tool• Analyses of job issues during data migration

• 

  Accenture

  Mar 2022 - Sept 2022

  L3 Vertex Support

  • Participation in preparation for Vertex to go live globally• Defects/ Incidents analysis and resolution• Changes in system done based on resolution of Incidents/ Defects

• 

  UBS

  Jan 2023 - now

  • IT support of applications which traders use on trading floor• Ensuring functionality and availability of services, applications, servers,• Various application and platforms maintenance tasks• Managing incidents, problems and changes according to SLA's• Supporting servers systems and platforms (, Unix, Oracle, MS SQL)• Recovering functionality of applications accordingly to SLA's, cooperation with customer

  • Research

    Jun 2024 - now

  • Traders App support

    Jan 2023 - May 2024