Deep Enrich
Ryan T.
75 followers
Lansing, Michigan, United States
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About me
Product Support Analyst
Education
Lansing Community College
-Associate in Business Computer Networking and Cybersecurity
Experience
Best Buy
Aug 2018 - Feb 2021Agents in this role for Geek Squad work as assistants to those who are in need of technical support. Consulting Agents provide information and diagnosis of their devices and help educate on the issue they are facing and provide solutions. They also aid in taking steps to prevent future issues and educate them on preventive measures. Best Buy Customer Service Specialist are the one who work the front lanes and assist in customer service. They have great knowledge on all the products in the store along with the service plans that apply to them. They also bring great customer and client relationship with each interaction they take.
Consulting Agent
Aug 2019 - Feb 2021Customer Service Specialist
Aug 2018 - Aug 2019
Peckham, Inc.
Dec 2020 - May 2021NPIC
Jackson
May 2021 - Nov 2021Strategic Support Associate
Tech Mahindra
Dec 2021 - Nov 2022Onsite SupportSupport End Users working remote and in the building providing quality customer service to each user. Imaging laptops along with troubleshooting devices and software for End Users.
Delta Dental of Michigan
Nov 2022 - Jun 2023Associate TAC AnalystJackson
Jun 2023 - nowProduction Support Security Analyst
Oct 2024 - nowExecutive IT Support Engineer
Jun 2023 - Oct 2024
Licenses & Certifications
- View certificate
CompTIA Security+ ce Certification
CompTIAMar 2023
CompTIA A+
CompTIA
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