Ekta Kuckian

Experience

• 

  Mugenesys Software Private limited

  Jun 2018 - Oct 2018

  Associate Trainee

  Worked as an assistant accountant

• 

  Kotak Mahindra Bank

  Oct 2018 - Sept 2021

  Service Relationship Manager

  ● Managed a diverse portfolio of clients, efficiently prioritizing tasks and meeting tight deadlines.● Utilized CRM and digital tools to manage client relationships, track activities, and analyse performance data.● Collaborated across departments to deliver integrated solutions, demonstrating strong teamwork.● Led process improvement initiatives that increased operational efficiency by 15%, enhancing overall client experience.

• 

  HDFC Bank

  Oct 2021 - Oct 2023

  Deputy Manager

  ● Managed a portfolio of over 300 high-net-worth clients, ensuring high level of satisfaction and retention.● Achieved 120% of sales targets by identifying client needs and providing tailored financial solutions, showcasing strong business development skills.● Negotiated terms for high-value contracts, ensuring favourable outcomes for both the bank and clients.● Led cross-functional projects aimed at improving customer experience, demonstrating effective project management and collaboration skills.● Managed relationships with third-party service providers, ensuring compliance and quality service delivery. Show less