Shashank Desai

Experience

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  Tulec Computer Education

  Jul 1999 - Jun 2001

  Junior Engineer

  Worked with a team of Network Engineers and System Engineers, provided 1st and 2nd line support for server, networks and Microsoft Applications________________________________________

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  I T Square Solutions LTD

  Jul 2001 - Jan 2004

  System Analyst

  Worked in a team of engineers devoted to configuring, monitoring, maintaining and troubleshooting several servers, routers, switches, systems and other hardware using various third party products________________________________________

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  Siddharth College of Science and Economics

  Jul 2002 - Dec 2002

  Visiting Faculty

  Successfully completed the course for third semester B.Sc. (IT) Computer Science students, with Computer Networks and System Programming subjects, with thoroughly student-level approach to teaching________________________________________

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  SYSTEMATIC ICT SERVICES LIMITED

  Feb 2004 - Jan 2006

  Senior Consultant, Voice and Data

   Deployed VoIP over different hardware devices using various application tools Designed and deployed networks, n-tiered management applications using various protocols and codec’s Integrated an array of advanced technologies and software utilities to creatively resolve problems and provide solutions Coordinated with major ISPs, Government bodies for proper functioning of internet connectivity and also resolved connectivity issues within stipulated deadlines Rendered sales and presales support for client requirement capturing and giving technical suggestions to ensure a win-win situation Participated in finance and billing related queries, defined reviews, managed SLAs and pricing guidelines Show less

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  Qatar Chemical Company

  Apr 2007 - Sept 2007

  Senior Analyst

  Provide technical consultation on planning, customer support, call routing, engineering support, service deployment, maintenance, trouble resolution, regulatory, billing services VoIP, network capacity planning, IP operations, connectivity and NOC team development. ________________________________________

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  IOl Netcom Ltd

  Oct 2007 - Oct 2010

   Heading team of VOIP engineers, network and systems admin with in-line coordination of web developers, database support, customer support, billing and MIS in 24/7 environment achieving on time high performance delivery of projects. Prepare business case study with POC and driving project management on service roll out and maintain ongoing service life cycle after rollout, integrating vendor management and solution to interconnecting upstream and downstream partners and customers and maintenance. Provide technical consultation on planning, customer support, call routing, engineering support, service deployment, maintenance, trouble resolution, regulatory, billing services VoIP, network capacity planning, IP operations, connectivity and NOC team development.________________________________________ Show less

  • Technical and Business Head VoIP.

    Feb 2009 - Oct 2010

  • Technical Manager VOIP Solution L3 NOC

    Oct 2008 - Feb 2009

  • Senior Technical Engineer VOIP Solutions

    Jan 2008 - Oct 2008

  • L3 NOC Engineer

    Oct 2007 - Jan 2008
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  Solutions India Systems Pvt Ltd

  Nov 2010 - now

  General Manager

  Managed and supported a team of pre-sales and post-sales for successful completion of collective projects.________________________________________