Christopher Durham

Experience

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  US Army

  Aug 2005 - Aug 2016

  Served as a SharePoint Administrator for a 900-member organization creating and maintaining SharePoint websites across five secure and unsecure networks.Assisted in migrating from SharePoint 2010 to 2013 and developing collaboration websites in support of three multi-national training exercises in the Pacific region.Successfully served as the System Administrator for 74 Mission Command Systems enabling chat, voice, meeting collaboration, and information sharing using services such as Ventrilo, Transverse, Adobe Connect, Command Post of the Future, and SharePoint software.Managed a SharePoint help desk processing approximately 75 trouble tickets monthly and more than 20 tickets daily during peak periods. Show less Provided daily Leadership to more than 90 multi-national employees assigned to the Network Enterprise Center supporting over 1,500 customers’ IT needs.Processed system access requests enabling the deployment of 800 secure internet tokens.Managed training, daily duties and delegation of tasks from senior leadership setting the overall strategy and direction for LAN/WAN teams utilizing Remedy & Active Directory to effectively monitor and troubleshoot customer issues remotely and at desk-side. Facilitated frequent meetings with staff to ensure alignment of objectives and tasks. Show less Responsible for the welfare, accountability, training and delegation of daily duties for Inside/Outside Plant, Networking and Satellite communication teams.Managed accountability and serviceability of over $8 million worth of cable construction and communications equipment and properly coordinated the disposition of equipment back into the Army supply system due to deactivation of unit.Supervisor of a secure and unsecure POLYCOM VTC responsible for set-up, operation, maintenance and troubleshooting of all equipment, devices, and systems.Maintained the scheduling for use of VTC systems through Defense Information System Network Video Services network.Collected and reported all training and statistics for a 1,200 personnel unit to higher echelons using MS Office applications to produce products for a 2-star command.Effectively utilized Excel and SharePoint to manage key mission critical deliverables containing 400 tasks on an annual basis. Show less

  • Knowledge Management Supervisor

    Jun 2015 - Aug 2016

  • Platoon Sergeant

    Nov 2013 - May 2015

  • Plans and Operations Chief

    Oct 2011 - Oct 2013

  • Platoon Sergeant

    Aug 2005 - Oct 2011
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  General Dynamics Information Technology

  Sept 2016 - Sept 2017

  Sharepoint Administrator

  Served as a SharePoint Administrator supporting a 250 member organization with 200 active daily users and over 10,000 unique hits monthly.Responsible for installation and setup up of a SharePoint 2013 farm and migration of all data from SharePoint 2010 to 2013.Managed all configuration of applications, services, deployment of patches, application management, security, and troubleshooting.Deployed multiple web applications and site collections, which included design, development, deployment, and maintenance to meet customer needs.Daily administration duties include granting and revoking site permissions, developing sites, creating lists, libraries, app parts and subsites as needed.Additionally provide desktop support and other IT customer support as needed, working as part of a 4 member team processing up to 100+ service requests monthly. Show less

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  Mission Services LLC (MSI)

  Apr 2018 - Mar 2019

  Help Desk Analyst / ISSO

  Analyze computer logs for security violations on over 600 Automated Information Systems (AIS) across 5 different networks on a weekly basis.Create and manage network accounts using Active Directory (AD) and conduct audits to analyze users and AD objects for permissions and compliance with DOD, USAF and MAJCOM policies.Process account access paperwork to grant or revoke system access when required in accordance with the JSIG and IA Standard Operating Procedures.Track Information System equipment movement in and out of Special Access Program (SAP) facilities in accordance with the Joint Special Access Program Implementation Guide (JSIG).Provide IT desk side support for over 50 customers inside and outside of organization as needed by installing, maintaining, and troubleshooting, software, hardware and network infrastructure.Actively defend the Information Systems, Infrastructure, and Data of the 57 WG Advance Programs Office supporting over 600 information systems on 5 secure networks.Facilitate the storage, movement, and disposition of SAP IS equipment in accordance with SAP and DOD regulations for 6 Weapons Schools, and 6 Maintenance units. Show less

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  United States Air Force

  Apr 2019 - now

  IT Specialist

  Responsible for the installation, maintenance, and daily use of more than 50 SAP IT assets ranging from deskside support, network administration, system administration, managing software and hardware installation, and customer support in accordance with the Joint Special Access Program Implementation Guide (JSIG)Solely responsible for the issue, transfer, storage and destruction of COMSEC materials for the 561 WPSResponsible for the installation and use of the AF7 VTC system providing S//SAR and TS//SAR video teleconferencing for the senior leadership of 561 WPSDeployed a secure network of 30 workstations to include switch and workstation installation, cabling, printers, scanners, KVMs and all associated peripherals Duties include the inventory and accountability of over $150,000 worth of IT assetsCompletes weekly audits via LogRhythm to verify no alterations, only authorized users gained access, and systems are only accessed during approved hoursImplements security policies for handling classified media, transporting classified documents, transmitting files across secure networks, and revoking user access as needed Show less