Christopher Hayes

Technical Support Specialist

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St John’s, Newfoundland and Labrador, Canada

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Timeline
About me
IT Analyst | Computer Systems & Networking | A+ | ISC2 Member | CC - Certified in Cybersecurity
Education
- St. James Regional High
  2015 - 2018
  High School Diploma
- College of the North Atlantic
  2019 - 2021
  Diploma Computer Systems and Networking - Information Technology
Experience
- Sitel
  Jun 2020 - Aug 2020
  Technical Support Specialist
  Technical Support Specialist for SITEL, under the operation of QuickBooks Online and Intuit.Provided exceptional over the phone technical support for QuickBooks consumers all over Canada.Completed and filed reports via Sales Force.Completed cases and reports regarding customer issues in a timely manner.
- OnX Canada
  May 2021 - Aug 2021
  Data Center Operator
- Jump+ Apple Premium Reseller
  Sept 2021 - Jan 2022
  IOS Technician
  Certified iOS Technician - Troubleshooting issues within iOS and MacOS environments (Software, hardware) - Service Advisor / Service Desk interacting with customers insuring customer satisfaction. - Repaired devices, software resets, password resets, software troubleshooting, etc.
- Quorum Information Technologies Inc.
  Feb 2022 - Feb 2024
  Technical Product Support Specialist
- McInnes Cooper
  Feb 2024 - now
  IT Analyst / Enterprise Applications Specialist
  Perform all on-site IT solutions for our St. John's Office. Additional remote support for all 7 office locations.
Licenses & Certifications
- Apple Certified IOS Technician
  Apple
  Oct 2021
- AWS Cloud Practitioner Essentials
  Amazon Web Services (AWS)
  Aug 2021
  View certificate
- CompTIA A+
  CompTIA
  Mar 2025
- Certified in Cybersecurity (CC)
  ISC2
  Feb 2024
  View certificate
- Introduction to IoT
  Cisco
  Feb 2021
  View certificate
- Security Analytics - Simply SOC with Security Fabric Analytics and Automation R03
  Fortinet
  Sept 2024
- Lean Six Sigma White Belt Certification
  Management & Strategy Institute
  May 2022
- ISC2 CC Training
  ISC2
- ISC2 Candidate
  ISC2
  Nov 2023
  View certificate
Honors & Awards
- Awarded to Christopher Hayes
  Presidents Award of Excellence College of The North Atlantic Sep 2021 Award granted for achieving the highest academic standard in the class leading to a diploma in Computer Systems and Networking.