Nayanie Gupta

Experience

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  Shri Mata Vaishno Devi University

  Jul 2016 - Jun 2020

  Student
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  Internshala

  May 2018 - Jun 2018

  Summer Trainee (IOT)
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  AGC Networks Ltd.

  Jun 2018 - Jul 2018

  Summer Trainee
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  CDAC Mohali

  Jun 2019 - Jul 2019

  Android Developer
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  Ezmata Technologies Pvt. Ltd.

  Jan 2020 - Jun 2020

  Intern
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  Orange Business Services

  Sept 2020 - Dec 2022

  Effective handling of technical requests from end customers. Ensure service delivery as peragreed SLA/SOW and actively participate in Change management/ Zscaler Security/ Meraki/routers. Create and process a Request for Change (RFC) on Snow Tool, assess and evaluatechange, coordinate change with stakeholders, and schedule change implementation. Collecting and evaluating stakeholder and organizational data and preparing risk mitigationplans and implementing the plans and monitoring the change at every stage. Train, support andcommunicate with leaders and individuals impacted by the change following the SLAs andrepresenting the changes on RCAB and GICAB. Creating MACHX, SWAN, MYSM tickets toengage teams in resolving the issue. Monitoring and recording issues and risks associated with Change Management. Supporting thechange management function in ensuring we meet our key KPIs. Identify, investigate SLAfailures and resolve / flag to Head of Change. Liaising with Operation/Project Managementteams to resolve process issues when they arise. Risk awareness and highlighting for ChangeManagement. Show less • Effective handling of complex requests.• Working on escalated and aging requests.• Perform troubleshooting by using following client adhere policies.• Working on complex requests which include creation of requests, global CAB calls, scheduling calls, end to end management with customer.• Lead the go-live activities to deploy the software successfully.• Maintain documentation related to procedures on build and release and dependencies.• Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.• Track the process and find issues. Always work to improve the process of release.• Identify the risks that can delay the release and manage them, such that the scope scheduled, quality of the release is not affected. Show less

  • Engineer- Integrated Ops

    Jun 2022 - Dec 2022

  • Change Management Specialist

    Sept 2020 - Dec 2022

  • Graduate Engineering Trainee

    Sept 2020 - Jun 2021
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  Fujitsu

  Jan 2023 - now

  Change Manager

  Working on latest multi cloud platforms (AWZ/Azure) and maintaining hybrid cloud infrastructure. Following the best practices of ITIL including the deployments on different platform, coordinating with clients, and working with different stakeholders and maintaining client applications availability.• Ability to handle software infrastructure management & configuration item.• Experience in coordinating cross - functional work teams up to task completion.• Responsible for scheduling, planning and controlling the software and hardware's development and delivery process.• Responsible for handling Devops team to make them deliver the services on time and by managing both IT operations and developers.• Responsible for planning, testing, tracking, release, deployment and communication, and risk management.• Working with the application development team, testing team and production team.• Lead the go-live activities to deploy the software successfully and identifying the risks that can delay the release.• Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.• Track the progress and find issues, if any. Always work to improve the process of release.• Maintain documentation related to procedures on build and release, various notifications and dependencies. Show less