Aaron Holt

Experience

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  Wipro

  Feb 2012 - Mar 2013

  Tier III Helpdesk

  Troubleshoot LAN and WAN issues for Business clientsWorked with customers to isolate and resolved internet connection issuesSet up and troubleshoot email issues on Microsoft Windows, Mac computers, and Mobile devicesSetup Network equipment to connect to WAN using PPoE, DHCP, and StaticManage tickets using ticketing SystemsHandled escalation calls from Tier II advisersUse Remote access tools to help troubleshoot issues such as GoToAssist

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  Vonage Business

  Mar 2013 - Jun 2014

  Technical Support Specialist

  Set-up and troubleshoot VoIP issuesNetwork troubleshootingConfigure Network Equipment (routers, firewalls)Provision IP phones (Cisco, Polycom, Yealink)

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  Cbeyond - now a Birch Company

  Jun 2014 - Apr 2016

  Tier II engineer

  Consult and troubleshoot applications such as DNS, Hosted Microsoft Exchange, Integrated Voice Response systems, Cloud Servers, and Cloud PBXTroubleshoot and resolved issues with Asterisk and Free PBX systemsAssist issue resolution with 3rd party vendors such has Sonicwall, Watchguard and AsteriskSupport phone services utilizing SIP, PRI, CAS, and Analog over a 100% VoIP network Performed problem determination/fault resolution of managed routers and switches including Cisco series 1800, 2400, 7200, and 10000 routersUltilized diagnostic equipment and tools such has Wirehark, NetQos, and Netcool.Provided technical support for leased T1 lines, Ethernet First Mile/Metro Ethernet and Fiber connections Show less

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  Digium

  Sept 2014 - Apr 2016

  Tier II network support
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  Dell SecureWorks

  Apr 2016 - Mar 2021

  SOC Security Anaylst
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  Truist

  Mar 2021 - now

  Cyber Threat Analyst