Kevin Chavez

Experience

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  Target

  Nov 2012 - Jan 2013

  Cashier
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  Walgreens

  Sept 2014 - Sept 2016

  Customer Service Associate

  - Oversaw multiple departments of the store such as photo, cooler, and freezer departments. This meant constantly talking with suppliers to ensure each department had enough products to last every week. - Managed incoming shipments for the store while also updating inventory to ensure the warehouse was not overstocked. - Provided friendly customer service and pushed sales for products assigned to us by the company every month. Products differed from photo products to pharmacy services and even donations to charity. Show less

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  Instacart

  May 2017 - Aug 2020

  - Formed relations with store leadership allowing for accommodations that benefited company and employee needs- Created action plans to reach store goals in a way that was quickly adopted by employees creating consistent performance meeting company goals- Developed a positive work culture for employees increasing engagement and workplace morale- Constantly communicating and collaborating with colleagues to create new winning strategies that boost store performance- Accommodated store and team to receive 300+ additional weekly orders leading to 100K additional income being added to the store Show less

  • Store Manager

    Aug 2018 - Aug 2020

  • Personal Shopper

    May 2017 - Aug 2018
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  SF SUBS INC

  May 2017 - Sept 2018

  Employee

  - Working together with a team to consistently produce quality food while working in a very fast-paced environment.- Ensuring the establishment is well kept and fully functional to provide the most efficient working environment. - Constantly teamed with the owner on new opportunities and ideas to help boost company activity.

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  CO•OP

  Aug 2017 - Jan 2019

  Digital Marketing Specialist

  -Managed campaigns for various non-profit clients (including Girls Leadership) through Google Ads Editor-Created DoD and WoW reports for various KPI's such as (conversion rate for CTA content, CTR, CPC) -Created display mockups for various social media outlets (i.e. Facebook, Twitter, Instagram, Yelp, Snapchat)-Thoroughly educated on in-demand digital marketing skills through certification and extensive training-Conducted preliminary research with marketing tools to ensure the best approach for various clients to widen customer base Show less

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  COOP

  Sept 2020 - Mar 2021

  Digital Marketing Specialist

  -Managed campaigns for various non-profit clients (including Girls Leadership) through Google Ads Editor-Created DoD and WoW reports for various KPI's such as (conversion rate for CTA content, CTR, CPC) -Created display mockups for various social media outlets (i.e. Facebook, Twitter, Instagram, Yelp, Snapchat)-Thoroughly educated on in-demand digital marketing skills through certification and extensive training-Conducted preliminary research with marketing tools to ensure the best approach for various clients to widen customer base Show less

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  TalkingPoints

  Mar 2021 - Dec 2024

  Sr. Manager of Support and Data Integrations

  -Established and upheld Service Level Agreements (SLAs) for the support team, achieving annual customer satisfaction ratings exceeding 85% while managing a 12% year-over-year increase in support tickets, totaling around 80,000 inquiries in the previous year.-Spearheaded cross-functional efforts to revamp the data implementation process, reducing new partner onboarding time from 120 days to a consistent 30-day monthly average, even during peak season -Screened over 800 applicants and conducted interviews to build high-performing Data Integration and Support teams, leveraging behavioral and competency-based techniques to identify and hire skilled individuals.-Evaluated and engaged with vendors to license support platforms, successfully integrating them into our app and websites to enhance user experience and operational efficiency Show less