James Dunn

Experience

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  TD

  May 2007 - Aug 2010

  Customer Service Representative and Teller

  • Maintain customer accounts including general deposits, withdraws, and any customers inquiry. • Offer products based on the customers needs.• Review Financial Documents and complete research. • Maintaining and organizing files and following up on tasks. • Processing Loan Applications, Mortgage Applications, CD's, 401k's, IRA's and opening safety deposit boxes, Checking Accounts, Savings Accounts, and Business Accounts.

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  Parx Casino

  Aug 2008 - May 2018

  Cage Shift Manager

  • Maintain control and accountability over all areas of responsibility of the Casino Cashiering Department. Main Bank, Chip Bank, Marker Bank, Cashier Windows, Cashiers, High Limit, Self Redemption machines and The Pennsylvania Lottery Machines. • Maintain all Pennsylvania Gaming Control policies and procedures. • Monitor employees and their performance and maintain records.• Complete daily reports and logs, which include being in compliance with internal controls and Tile 31. • Evaluate credit reports to approve credit applicants. • Supervise large cash transactions while assisting with common transactions including receiving cash, cash equivalents, and personal checks and gaming chips exchanged for cash.• Process and payout large jackpots.• Using Microsoft applications, E-mail and Telephone to complete daily operations. • Provide Excellent Customer Service to all guests to ensure Guest Satisfaction. • Maintain accurate records for all Self-Exclusion files, Credit Exclusions, and Excluded patrons. Show less

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  Central Casting

  Jun 2014 - Jun 2016

  Actor
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  Hard Rock Hotel & Casino Atlantic City

  May 2018 - Apr 2019

  Cage Shift Manager

  • Ensure compliance with Gaming regulations and title 31.• Training, appraising performance, rewarding and disciplining employees.• Conducting interviews & writing/revising policies and procedures and completing payroll.• Monitor and maintain the High Limit area, Main Cage, Banks, General Cashier, ticket redemption, and jackpot dispensing machines. • Delivering authentic experiences that rock.• Prepare the casino for Grand Opening.

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  Encore Boston Harbor

  Apr 2019 - now

  Cage Senior Shift Manager

  • Adhere to AML Title 31/Compliance Regulations.• Responsible for overseeing daily cage operations and tasks for High Limit, Poker, Vault, Recyclers, Ticket Redemption Units, Jackpot Units, Lottery Kiosks, and Parking kiosks.• Develop and maintain Departmental Procedures, Internal Controls, and Regulations.• Maintain communication and professional relationships with other Departments including Surveillance and the Finance Department, Marketing, Massachusetts Gaming Commission and Vendors.• Conduct meetings, training's, hiring, discipline, terminations, and creating a positive work environment. • Completing scheduling and developing bank control sheets for all areas of the cage.• Prepare the casino for grand opening. Show less