Letitia Liu

Experience

• 

  Imperial Logistics

  Jul 2013 - Sept 2015

  Logistic Coordinator

  1. Domestic: to handle customer service from suppliers’ preparation, arrange inbound and outbound delivery as delivery schedule, trace order status, maintenance system. To maintain and manage good relationship with customers and agents and other related tasks required by the management etc.2. Export: To handle projects’ export as well as to handle customer service from suppliers’ preparation, customers placing orders, pre-advising and feedback etc. To keep good communication internally for overseas colleagues to follow up with the latest project development. To maintain and manage good relationship with customers and agents and other related tasks required by the management etc. Show less

• 

  H&M

  Oct 2015 - now

  1. RESPONSIBILITIES: 1.1 Strategically plan and monitor performance of 3PL operations with regards to efficiency, service, cost & sustainability2. Manage the 3PL-DC H&M-team2.1 Closely collaborate with Regional Logistics Sales & Operations to serve day-to-day requests from Sales and align 3PL DC operations with forecasted quantity and service needs.2.2 Collaborate with 3PL to proactively identify improvement opportunities to enhance performance.2.3 Identify and resolve risks and issues in 3PL DC performance.2.4 Manage continuous communication flow with 3PL on day-to-day activities as well as specific requirements.2.5 Set, facilitate & follow up goals accord. to H&M standards 2.6 Ensure high quality and in-time sustainability reporting2.7 Improve sustainability standards & strive to min. Co2 emission2.8 Be updated on, and follow, local laws and regulations2.9 Ensure employee safety, well-being and commitment to H&M group’s approach to Human Rights in alignment with 3PL partner2.10 Ensure professional handling of health, safety, legal- or security issue in alignment with the 3PL partner Show less 1. Allocation Responsible 2015.10 - 2016.10• Supervise allocation work at the service provider including manpower & capacity plan; set and monitor allocation daily & weekly production target; communicate planning figures to Service Provider; coordinate with replenishment team regarding volume planning; work closely together with Sales Merchandiser to improve OTD.2. Allocation Responsible & Quality Responsible 2016.10-2017.12• Allo responsible: Allo inhouse management; Monitor KPI, planning and efficiency performance and work on improvement• Quality responsible: Regularly PSR training for operators at the production line; Local operation standard making and regular monitor; Monthly and quarterly operation actual cost analysis and follow-up; Manage 3rd party VAS activities including steaming, re-tagging, etc.; project management of warehouse facility procurement.3. Controlling & Quality responsible 2017.12 - 2018.08• Controlling: Monitor KPI performance and work on improvement; Regular review operation efficiency and work on improvement; Operation budget preparation; Monthly and quarterly operation cost performance follow-up; Work on work flow optimization; Facility procurement.• Quality responsible4. Business Expert & Control & Quality responsible 2018.08 - 2020.07• Business expert: SAP knowledge quick learning and design for local WoW; Close communication with both global project team and local ops team for system configuration and migration.• Controlling: Capacity monitor and new system impact analysis; KPI and efficiency close monitor before and after new system implementation; Procurement management• Quality responsible5. CN retail DC controller 2020.07 - 2022.01• Budget & forecasting, monthly cost and P&L; Demand forecast planning, DC resources planning; Efficiency and logistics KPIs control and reporting; Analysis/Business Case evaluation for business needs.6. CNDC Controlling Manager (responsible for both retail DC & online DC) 2022.01 till now Show less

  • CN Retail & Online DC Manager

    Dec 2023 - now

  • CNDC Controlling Manager

    Oct 2015 - Dec 2023