Deep Enrich
Heiko Santelmann
Support Engineer
391 followers
Südwinsen, Lower Saxony, Germany
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About me
Senior Service Manager at Mavenir
Education
BBS 22 - Technikerschule Hannover
1991 - 1993State Certified Technician Communications Engineering 1,2
Experience
Chriwa GmbH
Jul 1993 - Dec 2000Support EngineerDesign, startup and maintenance of PLC´s for water treatment systems
Comverse
Jan 2001 - Nov 2021Deployment Manager at Comverse Germany GmbH / Mavenir Systems GmbH. Teamleader of appx 15 members. Coordination of software installation and system deliveries / expansions within the EMEA region. Support interface for selected EMEA customers. Quality monitoring and ticket resolution / management. Customer facing, system maintenance, ticket handling and system upgrades.
Senior Deployment Manager
Jan 2011 - Nov 2021Operations Manager
Mar 2005 - Dec 2011Support Engineer
Jan 2001 - Feb 2005
Mavenir
Dec 2021 - Aug 2023Senior Service ManagerResponsible for several major EMEA customers, acting as first escalation level. SLA/KPI monitoring, planning and coordination of support activities, leading operational review meetings.
Licenses & Certifications
Projektmanagement GPM (Basis)
Alfatraining Bildungszentrum GmbHJan 2025- View certificate
Professional Scrum Master I (PSM I)
Scrum.orgApr 2025
- View certificate
Industrie 4.0 Transformation Expert
TÜV Rheinland GroupFeb 2025 Design Thinking
Alfatraining Bildungszentrum GmbHDec 2024Change- und Innovationsmanagement
Alfatraining Bildungszentrum GmbHFeb 2025
Languages
- deDeutsch
- enEnglisch
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