Heiko Santelmann

Heiko Santelmann

Support Engineer

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location of Heiko SantelmannSüdwinsen, Lower Saxony, Germany

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  • Timeline

  • About me

    Senior Service Manager at Mavenir

  • Education

    • BBS 22 - Technikerschule Hannover

      1991 - 1993
      State Certified Technician Communications Engineering 1,2
  • Experience

    • Chriwa GmbH

      Jul 1993 - Dec 2000
      Support Engineer

      Design, startup and maintenance of PLC´s for water treatment systems

    • Comverse

      Jan 2001 - Nov 2021

      Deployment Manager at Comverse Germany GmbH / Mavenir Systems GmbH. Teamleader of appx 15 members. Coordination of software installation and system deliveries / expansions within the EMEA region. Support interface for selected EMEA customers. Quality monitoring and ticket resolution / management. Customer facing, system maintenance, ticket handling and system upgrades.

      • Senior Deployment Manager

        Jan 2011 - Nov 2021
      • Operations Manager

        Mar 2005 - Dec 2011
      • Support Engineer

        Jan 2001 - Feb 2005
    • Mavenir

      Dec 2021 - Aug 2023
      Senior Service Manager

      Responsible for several major EMEA customers, acting as first escalation level. SLA/KPI monitoring, planning and coordination of support activities, leading operational review meetings.

  • Licenses & Certifications

    • Projektmanagement GPM (Basis)

      Alfatraining Bildungszentrum GmbH
      Jan 2025
    • Professional Scrum Master I (PSM I)

      Scrum.org
      Apr 2025
      View certificate certificate
    • Industrie 4.0 Transformation Expert

      TÜV Rheinland Group
      Feb 2025
      View certificate certificate
    • Design Thinking

      Alfatraining Bildungszentrum GmbH
      Dec 2024
    • Change- und Innovationsmanagement

      Alfatraining Bildungszentrum GmbH
      Feb 2025