Experience

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  Hotel grand continental malacca

  Jan 2011 - Apr 2011

  Front desk staff

  1. Accommodated hotel patrons by registering and assigning rooms.2. Issued of room access cards to guests.3. Transmitted and received messages via email.4. Keeping records of occupied rooms and guests' accounts for Front Desk Manager.5. Attended inquiry calls on rooms and business prospect.6. Made and confirmed reservations.7. Presented statements or receipts to and collected payments from departing guests via cash or Credit card/Debit card.8. Liaised with other department such as maintenance and housekeeping department to solve guest's problems. Show less

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  Bridges pr & events

  Jan 2015 - Apr 2015

  Public relation intern

  Assisted in the process of but not limited to:-1. Planning publicity strategies and campaigns2. Writing and producing presentations and press releases3. Calling for inquiries and dealing with enquirers from the public and the press.4. Organizing and attending promotional events such as press conferences and exhibitions5. Analyzing media coverage6. Undertaking relevant market research7. Liaising journalistic staff for event invitation/coverage

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  Universiti tunku abdul rahman (utar)

  Mar 2016 - Feb 2017

  Research assistant

  1. Supervised under Assistant Professor Dr. Priscilla Moses (PI) & Assistant Professor Dr. Cheah Phaik Kin2. Solely handled one research project title: Factors Maximizing ICT use For self-paced learning among undergraduates3. Assist lecturers with training needs analysis workshop and generate report4. Prepared and executed journal, conference paper and presentation slide write up5. Handled Ad hoc matters if requested. (Done Independently)1. Assisted and taught undergraduate and postgraduate students with SPSS and AMOS SEM software2. Tutored undergraduate and postgraduate students with research methodology on their FYP and dissertation Show less

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  Mewah caterers

  Nov 2016 - Dec 2023

  General worker/kitchen crew/ event floor manager

  1. Assist and prepare food for cooking.2. Transport food to the assigned venue on time.3. Setting up the food/buffet counters.4. Supervise the waiters and handle the food presentation for VIP sittings.5. Make sure everything used for the catering service is packed and brought back safely.

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  Unversiti tunku abdul rahman (utar)

  Apr 2017 - Dec 2017

  Student research assistant

  1. Supervised under Assistant Professor Dr. Cheah Phaik Kin & Assistant Professor Dr. Priscilla Moses2. Assisted lecturers with training needs analysis workshop and generate report (ALAM - Maritime Training Academy )3. Wrote and prepared journal for submission, conference paper and presentation at conferences

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  Star education center sdn bhd

  Jan 2018 - Sept 2018

  English and bahasa malaysia language teacher (part-time)

  1. Taught and guided students to complete their homework.2. Conducted extra classes on writing and reading3. Assisted students one-to-one if required4. Took care of children's welfare and discipline

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  Smart tuition center

  Jan 2018 - Jun 2018

  English language teacher (part-time)

  English Language 1. Planned, prepared, taught and developed lessons to promote enjoyment of learning.2. Differentiated instruction appropriately to each learners so as to meet all students’ learningstyles 3. Selected and created appropriate materials, resources, and approaches according to thesyllabus and learners. 4. Provided regular feedback on exercise with clear formative comments and ways to improve.5. Provided students with academic advice, counselling, educationalguidance, and advisory support when required. Show less

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  Pelangi publishing group sdn bhd

  Nov 2018 - Feb 2019

  Editor (english department)

  1. Writing, editing, proofreading English Language textbook and workbook manuscripts 1.1 Reviewed materials for errors in grammar, punctuation, and spelling and check the copy for readability, style, and agreement with editorial policy.2. Coordinated and revised material for book publication3. Liaised with writers, designers, typesetters to produce a book4. Reported to Commissioning Editor on the work progress

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  Ican college

  Feb 2019 - Jul 2019

  Undertook, discharged, and exercised duties and powers, observed and complied with all resolutions, directions and restrictions as may be made or given by the Chief Executive or his/her appointed representative from time to time and including the following powers and duties;1. Prepared the document for MQA, Government agencies and other agencies that related with the company2. Dealt with work, public relation and liaise with MQA, Government agencies and other agencies. 3. Monitored the quality and standard of COPPA documentation to be submitted to MQA.4. Handled the JPT and MQA complain cases or related issues.5. Entertained visit from visitors such as from MQA panel, JPT and also others related agencies.6. Audited Diploma programmes compliance (Nursing and Business Programmes)Specific Task1. MQA Documentation2. Government Liasion 3. PTPTN4. Majlis Perbandaran5. KKM/BSKB/KSKB/LJM6. MyQuest/IFMS/e-IPTS7. Audit (Academics & Non-Academic)8. Developed New Programme (Board of Study)Achievements 1. Approval of Provisional Accreditation (PA) for Diploma in Risk Management2. Approval of Full Accreditation (FA) for Diploma in International Business 3. Extension Approval for Provisional Accreditation (PA) for Diploma in Human Resource Management Show less 1. Taught English and MPU courses at Diploma levels in areas allocated by the Dean/Supervisor/Head of Academic.2. Developed of learning materials, prepared schemes of work and maintained records to monitor student progress, achievement and attendance.3. Provided academic as well as pastoral support to students.4. Participated in the development, administration and marking of exams and other assessments.5. Contributed to the development, planning and implementation of a high quality curriculum6. Assisted in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.8. Participated in the development, administration and marking of exams and other assessments.9. Contributed to the professionalism and academic growth of the department via Board of Studies, Academic Meeting, and Exam Unit Meeting.10. Participated in college open days, program previews and academic counselling when required Show less

  • QA & Audit Executive

    Feb 2019 - Jul 2019

  • Lecturer

    Feb 2019 - Jul 2019
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  International university of malaya-wales

  Oct 2019 - Jan 2023

  1. Provided leadership or leadership assistance to plan, organise and manage all the activities related to records and registration department including the Registry Department, Examination Unit, Senate Board and Governance Unit ( IUMW Academic Quality Assurance)2. Attended to planning and designing the programme and proactively monitoring its progress, resolved issues and initiated appropriate corrective action at the meetings and running of the programme.2. Facilitated the appointment of individuals together with Centre Director and Human Resource Department for the delivery of the programme.3. Assisted in executing administrative responsibilities for staff and students underthe programme4. Helped with the COPPA/MQA documentation for the programme5. Managed communication with all stakeholders (Academicians, Students, Marketing Counselors, Registry Department, Finance Department, MQA, MOHE, Internal and External Accessors.) Show less 1. Provided leadership or leadership assistance to plan, organise and manage all the activities related to records and registration department including the Registry Department, Examination Unit, Senate Board and Governance Unit ( IUMW Academic Quality Assurance)2. Attended to planning and designing the programme and proactively monitoring its progress, resolving issues and initiating appropriate corrective action at the meetings and running of the programme from the MQA submission (COPPA) for approval till obtaining approval from MQA and JPT (MOHE).2. Facilitated the appointment of individuals together with Centre Director and Human Resource Department and Programme Manager for Science ODL to the delivery of the programme.3. Crafted and assistance in the COPPA/MQA documentation for the programme (Arts and Science Foundation ODL)4. Managed communication with all stakeholders (Academicians, Students, Marketing Counselors, Registry Department, Finance Department, MQA, MOHE, Internal and External Accessors.)5. Any other duties assigned by the Management Show less - Provided leadership or leadership assistance to plan, organise and manage all the activities related to records and registration department including the Registry Department, Examination Unit, Senate Board and Governance Unit ( IUMW Academic Quality Assurance)- Maintained of student records as per the IUMW'S guidelines and policies such as attendance and academic progress for Academic Semester of January 2022, May 2022 and September 2022, January 2023.- Ensured compliance to policies, procedures, and required legislation (IUMW, MQA & MOHE)- Provided leadership and develop appropriate recommendations for the implementation of relatedto smooth running of the centre (Service Delivery); - Maintenance of student admin and assessment records - Prepare Senate papers related to CFLMS activities - Administration of all aspects of attendance monitoring - Administration of the Examination process - Administration of the Foundation Students induction and registration process processes - Servicing of Committees (minute taking, booking rooms etc.) - Populate content, maintain and update department's social media platforms - Ensure New staff and existing staff are fully trained on use of LMS.- Lead the academician team to work across departments to achieve department and the organisational goals.- Collaborate Deans, Faculty members, IT Department, Human Resource Department, Finance Department, Marketing Department and counselors to facilitate and improve servicesto staff and students, registration/records/appeal/events policy questions.- Organise and administered the records and registration for graduation list for Senate approval. - Coordinated all modules, time tabling with Registry department and with the students.- Counsel students pertaining to courses selections, academic appeal and study deferment. Show less 1. Built the business (foundation courses) by identifying prospects and selling the product to the potential customer2. Undertook potential student interviews to assess and advise on admission potential.3. Provided essential information about the market demands, and opportunities available as part of the marketing effort.4. Managed specific projects under the direction of the Director of Centre and Head of Marketing Department relating to the operational support work underpinning student engagement activities.5. Undertook market research and produce market analysis, contributing to the ongoing development and implementation of student recruitment activity.6. Organised and attend external meeting that is relevant to engagement/recruitment as required.7. Attended trade exhibitions, conferences and meetings as engagement/sales outreach.8. Recommended solutions pertaining to customers’ needs and requests in regards to enrolment courses.9. Demonstrated and presented foundation programmes via webinars or face-to-face presentations. Show less Serving under the Centre of Foundation Studies, International University of Malaya-Wales.Teaching Responsibilities;Foundation English Modules Critical Thinking Study SkillsIntroduction to Media StudiesIntroduction to CommunicationInternal Staff/Committee Membership;1. Head of Marketing Initiative Framework Taskforce (CFLMS Division)2. Member of CFLMS Academician Team3. Member of CFLMS Learning & Teaching Committee4. Member of CFLMS Curriculum Review Committee (Lead since March 2022)5. Member of Pre-Exam Board Committee (Lead Since March 2022)6. Member of CFLMS Activities Committee 7. Member of CFLMS Research Committee8. Member of CFLMS Student-Staff Engagement Committee (Lead since March 2022)9. Lead member of IUMW Academic Conference Organising Committee (Registration and Invitation Division) (2021)10. Assistant Director of IUMW & AAEW ASEAN-Future Sustainable Leaders Competition (A-FSL 2021 ASEAN - Regional Level) Main Organising Committee (OCTOBER - DECEMBER 2021)11. Coordinator for Public Relation of IUMW & AAEW ASEAN-Future Sustainable Leaders Competition (A-FSL 2021 ASEAN - Regional Level) Main Organising Committee (OCTOBER - DECEMBER 2021)12. Coordinator for Public Relation of IUMW & AAEW ASEAN-Future Sustainable Leaders Competition (A-FSL 2021 National - Malaysia Level) Main Organising Committee (MARCH - OCTOBER 2021)Achievements1. Approval of Provisional Accreditation (PA) for Foundation in Arts (ODL)2. Approval of Provisional Accreditation (PA) for Foundation in Science (ODL) Show less

  • Programme Manager/Programme Coordinator for Languages and Malaysian Studies (Interim)

    Sept 2022 - Jan 2023

  • Programme Manager for Foundation in Arts- Open Distance Learning (ODL)

    Jun 2022 - Jan 2023

  • Programme Manager/ Programme Coordinator for Foundation in Arts

    Mar 2022 - Jan 2023

  • Head of Marketing Initiative Framework Committee (CFLMS Division)

    Jan 2021 - Jan 2023

  • Lecturer

    Oct 2019 - Jan 2023
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  Sunway college

  Jan 2024 - now

  Lead a team of nine (9) English lecturers to deliver the following subject(s); (1) Language and Communication, (2) Communication: Audience and Context and (3) Language and Knowledge1. Ensure subject(s) are delivered according to guidelines (e.g. Table 4 & Lesson Plan) provided. 2. Coordinate the preparation of lesson plans and unit outlines given to students. 3. Supervise and Coordinate the development of teaching materials (e.g. study manual/guide/assessments).4. Lead and coordinate the adoption of new teaching and learning methods/strategies (e.g. Blended learning, AI incorporation, ethical use of educational technology)5. Participate in curriculum meetings and reviews. 6. Oversee the preparation of marker/moderator reports, analyse students performance and attend exam board meetings. 7. Coordinate and prepare for Program Assessment Committee (PAC) meetings. 8. Coordinate the timely entry of results into the Learning Management System (LMS). 9. Identify and implement strategies/measures to meet set KPIs (e.g. GOT and passing rate). 10. Coordinate strategies/measures to support student at risk. 11. Oversee preparation of subject file(s) for internal and external quality audits. 12. Manage MQA documents related to the subject(s).13. Mentor and coach lecturers and new joining lecturers in effective delivery of subject(s). 14. Ensure Library's reading list(s) for subject(s) are up-to-date as per the policy requirement. 15. Complete other duly task assigned by the Director of Programme. Show less 1. Led a team of 7 academicians to delivery Foundation in Arts Programme - English modules (e.g. Language and Communication, Communication: Audience and Context & Language and Knowledge) 2. Reviewed and updated MQA's Table 4 Document as outlined in MQA Guidelines of Curriculum (GCF): Foundation (e.g. Language and Communication, Communication: Audience and Context & Language and Knowledge) .3. Reviewed lesson plans and assessment structures accordingly as the Subject Review Committee (e.g. Language and Communication, Communication: Audience and Context & Language and Knowledge). 4. Held the role of Chief Examiner for examination paper preparation, moderation and finalisation of marks for examination meetings (e.g. PAC). 5. Liaison for external moderation of Examination Papers6. Directly report to the Director of Programme - SFP and other deemed appropriate personnel. Show less

  • Subject Facilitator (Subject Coordinator)

    Jan 2025 - now

  • Lecturer

    Jan 2023 - now

  • Unit Leader + Semester Lead

    Jan 2024 - Dec 2024