Experience

• 

  Aon innovative solutions

  Mar 1991 - Mar 2007

  Managed staff of 4 Supervisors/Leads and 30+ Inbound/Outbound Representatives Trained, motivated, coached and counseled sales supervisory staff including action plans for improvement, performance reviews and updating training materials and scriptingAnalyze daily call statistics and reports to assess and improve program performance while reducing costsWorked closely with IT to launch new programs, and improve current processes, as well as working with Business Users and IT group to prioritize work projects Show less

  • Process Manager

    Mar 2004 - Mar 2007

  • Call Center Manager

    Jan 1991 - Jan 2006

  • Call Center Supervisor

    Mar 1991 - Mar 2003
• 

  The warranty group

  Mar 2006 - Mar 2012

  It project manager / senior business analyst

  Manage iterative product releases and schedules using agile and Scrum Master processes. Ensure timely releases by assisting the business with process and functional requirements; as well as system testing on a .NET platform. Develop a communication plan for stakeholders to clearly understand progress of projects.

• 

  Intel corporation

  Mar 2012 - Apr 2019

  Lead program manager

  Responsible for developing scope, design, and project plan documents for large government contracts within the Intel Federal division. Managed multi-million dollar government contract to on time and within budget delivery. Responsible for creating scope, resource estimates, and project plan for DoE contracts resulting in a signed multi-year contract. Lead program manager for the PMO in the High Performance Data Division of Intel, ensuring process improvements and documentation were consistent with all program managers across all projects. Show less

• 

  Natural extraction systems, llc

  Apr 2019 - Oct 2021

  Direct and oversee the PMO to ensure that the programs and projects meet organizational goals. Work with department leaders to define, prioritize, and develop projects and programs that align with organization goals. Develop and implement PMO processes and policies along with functional strategies and specific objectives.

  • Director of PMO

    Mar 2019 - Oct 2021

  • Project Manager

    Apr 2019 - Mar 2020
• 

  Airbnb

  Oct 2021 - Jun 2023

  Program manager
• 

  Swk technologies, inc.

  Jun 2023 - now

  Senior project manager