Gabriela Manea

Experience

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  Oracle

  Jan 2019 - Jul 2021

  Tehnical Support Engineer

  Responsibilities:• Solving technical issues for Oracle Fusion HCM, including high severity issues that are critical for the clients business.• Troubleshooting/debugging the issues received via service requests (data losses, data corruptions, bugs) • Working with various internal teams in order to find the best solution to customer requests. • Create and maintain electronic content for customers in support of our problem prevention efforts. • Operating within Oracle business processes and procedures.• Part of the implementation project- a project with selected engineers from each team, in order to help customers with issues which are occurring during the implementation of the application. Achievements:Ability to analyze details and synthesize the “big picture”, frequently working with incomplete or ambiguous data.Trainings and certifications obtained:• Oracle Global Human Resources Cloud 2020 Certified Implementation Specialist• Certified in Oracle Diagnostics Methodology (ODM)• Oracle University course: Fusion Applications –HCM Global Human Resources • Oracle University course: Fusion Applications –HCM Security Show less

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  UiPath

  Jul 2021 - now

  Product Support Engineer