Experience

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  Vodafone

  Apr 2020 - Mar 2021

  Technical support agent

  1) Resolving Technical Issues regarding Fixed Telephony, Internet Services and IPTV2) Escalating Trouble Tickets when needed3)Scheduling Field Technician Visits on Customer site when necessary4)Checking services provisioning

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  Efood

  Mar 2021 - Sept 2022

  Dispatcher

  1)Monitor orders and handle issues from the watchlist2)Ensure that delivery zone performance and delays are on track3)Make shift adjustments for riders when needed (e.g. Overtimes,Breaks)4)Take corrective actions whenever needed (even before needed)5)Monitor order routing and make adjustments6)Composing and forwarding rider compliance reports to Area Managers7)Handling incoming contact from vendors and riders through chat & calls

• 

  Greek army

  Nov 2023 - Aug 2024

  Military service (mandatory)

  During my mandatory military service in the Greek Army, I served as a Driver and Communication Systems Operator at the Hellenic-Turk Border.

• 

  Intragen

  Dec 2024 - now

  Junior identity & access management engineer