Experience

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  International freight forwarding shipping company

  Jan 2011 - Aug 2013

  Customer service executive and sales support
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  Eastmed shipping & maritime services s.a.e.

  Sept 2013 - Feb 2023

  • Plays a key role within the sales team of the organization and by contributing significantly to the sales strategy and determining budgets and sales targets. • Responsible for the management of the Export sales team by monitoring of their performance, planning training appropriate to their needs and the control of the sales and service programmes .• Have been responsible for the management of client relationships and ensuring that staff manage any complaints appropriately. Maintaining good customer relationships and so monitoring customer feedback is essential to maintain high levels of customer service. • Assessing marketing potential of new and existing sales opportunities and to be able to present new opportunities in a clear and analytical manner.• Have attended Many important Exhibitions like (Gulf Food 2016and 2017 ) and WOP Dubai 2015 (The Middle East’s leading exhibition for the fresh produce business) . Show less • Controlled the “Care Customers” segment and managed to maintain high level of enthusiasm in handling these big accounts.• Maintained a very good relation and high level of issues ownership for the portfolio of customers I have been handling.• Have always had a high level of follow up on the pending cases, tasks and in solving complex issues for the customers.• Have always took ownership on behalf of the team in various aspects of the day to day execution.• Have developed significantly in understanding customer’s business needs. Show less • Have exceeded expectations in managing all stakeholders which enabled me to go the extra mile for my customers and to ensure high levels of customer satisfaction.• Controlled the “Essential services” segment and managed with my team mate to raise the level of customer satisfaction for this segment in specific as per annual reports and surveys. • Maintained a very good relation and high level of issues ownership for the portfolio of customers I have been handling.• Managed to handle couple of very difficult accounts and managed to change their perception about Maersk line service.• Played key role in volume increase for this segment of customers during 2013 , • Have always showed the ability to follow assigned tasks towards completion with minimal requirements of supervision or guidance.• Have always been accessible whenever needed. • Generate Sales lead. Show less

  • Head of Export

    Sept 2015 - Feb 2023

  • Head of Export Reefer Department

    Dec 2014 - Sept 2015

  • Customer service Executive and Sales Support

    Sept 2013 - Dec 2014
• 

  Esg shipping & logistics s.a.e

  Dec 2018 - Feb 2023

  Head of export
• 

  Db schenker

  Feb 2023 - now

  Reefer manager