Experience

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  Canadian embassy in seoul

  Feb 2010 - Feb 2011

  Editor

  • Researched the latest topics through respected Canadian media such as CBC or National Post and created interesting content that attracted readers' attention.• Built a web community for team members to update individual tasks and share the opinions.

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  Ministry of foreign affairs and trade

  Jan 2011 - Jan 2012

  Monitor

  • Checked 70 websites of overseas missions on a regular basis to ensure that there weren’t any broken links or system errors.• Created monthly reports, including suggestions about how to make websites easy to use and navigate.

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  Youth centre for cultural exchange

  Jan 2011 - Dec 2011

  Assistant

  • Generated search-friendly online content by using tags and keywords.• Supported daily operation check of the bulletin board.

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  Ebay

  Aug 2012 - Nov 2017

  Product manager

  eBay Korea wthe largest online marketplace at the time, with a fifteen-year streak of consecutive surplus.■ Projects for a domestic e-commerce site, eBay Auction1) Mobile guest order-and-pay service project• Developed a new mobile order-and-pay system without sign-up which was simpler for the buyers who did not prefer membership.• Wrote out Product Requirement Document (PRD), which contains product strategies and backend systems.• Successfully rolled out the service and increased 2.4 million of GMV.2) Faster payment service project• Collaborated with cross-functional teams to design and develop the first version of SmilePay, eBay Korea’s faster payment service which allowed the customers to make a purchase by using simple authentication such as PIN or SMS after just one-time set-up.• Investigated policies along with technical issues to gain a keen understanding of business goals and to get rid of the risks of failure. • Proactively communicated with external partners such as payment gateway and credit card companies.• Played a key role in enabling a 142% sales growth across 6 months after launching the service.■ Maintenance for Gmarket Global, the international e-commerce site of eBay Korea• Considered multi-cultural policies to ensure the order information was saved well for delivery.• Handled customer inquiries about checkout problems.■ Other experience• Participated in a campus recruiting event to share a personal story as a junior product manager.• Joined a task force to reduce customer claims and worked with various team members. Show less

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  Myrealtrip (마이리얼트립)

  Jan 2020 - Apr 2020

  Manager

  MyRealTrip is a prominent e-commerce startup that offers a range of travel services, from flights, accommodation, and transportation to various tours. The company has grown significantly over the past few years, reporting a growth of more than 300 percent.In 2020, I was accepted into a master’s program at Warwick Business School in the UK with an entrance scholarship. Before my planned departure, I took on a three-month contract position at the startup MyRealTrip to gain additional experience.• Reviewed the travel services that tour guides upload, ensuring clarity for the customer as well as adherence to our internal guidelines before these services were made available to the customers.• Researched competitiors' membership policies and strategies in the same industry to gain insight about user retention.• Submitted a report to identify and get rid of the pain points of the platform that allows the sellers to start their business. Show less

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  Blue ocean

  Nov 2020 - Nov 2021

  Product owner

  An affiliate of a Singapore-based startup Shareable Assets, offering a reliable investment platform using blockchain technology licensed by the Monetary Authority of Singapore. ■ Led a project 'Liberty' associated with Standard Chartered Singapore to build a mobile application that offers tokenized bonds, in order to make the traditional asset more accessible to private investors.• Constructed mobile and admin UI prototypes for better usability.• Clarified the client’s requirements and translated them into an actionable plan.• Implemented manual tests, documented results, and followed up defects for failed cases.• Defined important statistical indicators and developed a dashboard to visualize them.• Demonstrate how the platform works to potential clients(bond issuers) like central banks or governments.■ Migrated Shareable Asset data to a new platform• This project aimed to get rid of the Etherium system and build the new one using Stellar in order to reduce transaction costs. • Reviewed and decided which data should be migrated.• Developed the new UI for mobile apps to apply Stellar mainnet. • Oversaw the progress, solved problems, and completed tests in a fast-paced environment. Show less

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  Kyobo securities

  Nov 2021 - Apr 2023

  Product manager

  The oldest securities firm in South Korea, contributing to the industry for over 70 years.• Under a tight deadline, launched a mobile app enabling users to manage all their personal data from various financial institutions. Proactively clarified backend policies on membership, benefits and communities, facilitating clear communication with engineering teams. • Reported 218 errors and suggestions to ensure product quality, which was the highest amount among project participants.• Analyzed raw data and tested hypotheses to suggest solutions for cherry pickers in benefit services. Show less

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  Woori investment securities

  May 2023 - now

  Product manager/product owner

  2023.05~2024.07 Korea Foss Securities2023.08~Present Woori Investment Securities, after the merger