Experience

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  Pillar to post home inspectors

  Jun 2016 - Jan 2018

  Administrative assistant

  Managed resource logistics by creating weekly employee work schedules, optimized strong attention to detail while making daily deposits and managing invoices, helped improve business marketing and advertising approaches via social media platforms to reach clients and real estate offices. Responsible for managing and updating the calendar, daily, for up to ten employees and in charge of handling the businesses coupons on a monthly basis.

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  University hospitals

  Jan 2018 - Feb 2024

  Tests, validates, creates documentation, operating procedures and monitors outcomes of newly created workflows with department team to optimize designDevelops and delivers training curriculum to support project/workflow objectives Produces analytics, findings to support workflow transformation recommendations and implements plans; prepares presentations and supports sponsors from all levels of the organization to support changes needed to ensure project successWorks closely with department resources as well as other areas, i.e. I.T. to optimize workflow efficiency, automation and performance outcomesHelps to create metrics demonstrating reduction in labor, redundant work, increase in throughput and productivity, potentially improved revenue capture and reduction of revenue riskAdhere to strict timelinesFunctions as an active participant on implementation teams; trains on new technologies and new and improved features and functionality, independently addresses end-user adoption issues and proactively resolves them Show less Coordinate updating departmental policy and procedure manuals to coordinate with software changes, generate reports including writing complex queries to perform analysis on data within the Revenue CycleCreate and distribute end user communication in a timely manner. Participate in quality improvement initiatives and projects as needed. Provide subject matter expertise to operational staff as it relates to operational solution requirements, analyze data and reports, recognizes problems, develop relevant facts, formulate alternative solutions and decide on appropriate conclusions. Establish effective work relationships with department members as well as end users. Review software and service pack delivery content and assist manager in evaluating the impacts of implementing the software. Show less

  • Business Process Analyst

    Oct 2023 - Feb 2024

  • Revenue Cycle Management Analyst II

    Dec 2020 - Oct 2023

  • Analyst System / Trainer

    Jul 2019 - Dec 2020

  • Patient Access Representative II

    Aug 2018 - Jul 2019

  • Patient Access Representative I

    Jan 2018 - Aug 2018
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  The j.m. smucker co.

  Jun 2021 - Dec 2021

  Deduction resolution specialist

  •Work with a third party brokerage firm to research and resolve invoice deductions on customer payments that support key accounting and finance decisions.•Monitor the performance of brokers on pre-determined deduction goals and timely follow up with customers on unauthorized deductions.•Help research and resolve customer shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in deduction resolution.•Analyze customer invoice accuracy metrics to identify the root cause of pricing discrepancies and drive corrective actions when issues are identified•Work internally with Sales Managers to report on customer deduction issues impacting the funding of promotional sales events.•Build strong partnerships with brokers, while identifying process improvement opportunities that benefit both the customer and Smucker.•Serve as the single point of contact for all inquiries related to invoice deductions.•Manage a combination of daily responsibilities and special projects to support current business activities and needs.•Analyze customer debits and credits to post and apply funds for the reconciliation of payments. Show less

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  Westfield

  Feb 2024 - now

  Underwriting practices analyst

  - Provide reporting and analysis on projects- Extract and prepare data- Use quantitative and qualitative analysis to conduct research and draw conclusions - Create and maintain procedural documentation and reference materials- Provide research and support competitive analysis- Collaborate with cross functional teams to meet business requirements