Experience

• 

  E4e business solutions

  Jul 2005 - Feb 2008

  Technical support engineer

  Managing and Maintaining a Microsoft Windows Server 2003 Environment.Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Active Directory & Network Infrastructure.Installing, configuring, maintaining & administrating MS Exchange Server2003.Installing, configuring, maintaining & administrating MS ISA Server 2004.Installing and configuring Cisco networking devices "Routers & Switches". Installing, configuring, and administering Microsoft Windows 2K2/XP/Vista.Planning and designing new technology environment.Troubleshooting on Cisco Layer 2 and 3 Switches, Configuration of VTP and Vlan on the SwitchesCustomize policies and security permissions through windows environment. Ensure secured access and performance in all systems. Install and configure antivirus solution such as "Symantec Client Security". Backup, perform and maintain users' data using various backup software such as “Symantec Backupexec Show less

• 

  Yousef al hajeri son's group / 3gghead electronics

  Jun 2009 - Nov 2010

  Technology specialist

  Initiating comprehensive network re-engineering including network infrastructure, installation, implementation and troubleshooting in a Windows 2000 and Server 2003 environment and XP and Vista from clients end.Executed systems administration activities, installed, configured, performed operations, maintenance of software and networked servers.Planning client networks, managing concerned resources, overseeing proxy and firewall application on Microsoft ISA in addition to maintaining Exchange 2003 and 2007 email systems and troubleshooting client mailboxes.Install and configure antivirus solution. Installing, configuring, maintaining & administrating MS ISA Server 2006 Working with routing, switching, security designs and configurations, designing network architecture and performing connectivity troubleshooting. Executing email administration, backup, data recovery, and preventive maintenance in addition to routine software installation and troubleshooting functions.Conducted systems diagnostics, troubleshooting, analyzed network performance, system slowdowns and ascertained reasons for bottlenecks encountered. Show less

• 

  Al-nahar international co.- kuwait

  Jan 2011 - Apr 2012

  Technical service engineer - apple

  Authorized to service all Apple Related Systems with warranty – ACMT CertifiedHelp Troubleshoot Networks Created with Apple DevicesHardware and Software Support for Apple DevicesConnectivity Testing between Universal Devices and Apple Devices.Troubleshooting in house Client Machines, Windows Server , MS - ISA Server .Installation , Troubleshooting and Administering X - serve.

• 

  Path solutions

  Apr 2012 - Dec 2016

  Network engineer

  Sybase and Oracle import – Dumps Sybase and Oracle export – Dumps Making Users , Distribution Lists , Security Groups on Exchange Server 2010 Forwarding /Disabling User Mailbox. Mailbox Quota Management.Assiging Privileges in Active Directory to Specific Users.Advanced Level experience in Active Directory Troubleshooting.Managing and Troubleshooting ISA Server 2006.Cofiguring ISA Client .Managing And Troubleshooting Cisco VOIP Call Manager and VOIP Services.Managing And Troubleshooting Symantec Backup Exec.Daily backup log monitoringDude server monitoring/configuringDeployment and Troubleshooting of Oracle and Sybase Servers.Performance tuning of Oracle and Sybase Databases.Purchasing Printer Toners , Server Hardware and Other Equipment from Local Vendors.Generate basic performance chart for MS windows serverGenerate basic performance chart for Linux serverInternet bandwidth utilization monitoring Show less

• 

  Lezasolutions pvt ltd

  Aug 2012 - Dec 2021

  General manager / co-founder
• 

  Al-yaqout group

  Aug 2017 - Nov 2020

  Sr.network and systems engineer

  Supervise Team of Technical Support Staff in their Daily Tasks via Help Desk SystemInstalling new hardware, systems and software for networksInstalling, configuring, maintaining network services, equipment and devicesEnsuring that the network has been customized to satisfy a client’s requirementsSupporting administration of servers and server clusters (windows and SQL clusters)Managing all system back-up and restore protocol; developing and installing data retrieval systemPerforming troubleshooting analysis of servers, workstations and associated systemsDocumenting network problems and resolutions for future referenceMonitoring system performance and implementing performance tuningManaging user accounts, permissions, email, anti-virus, anti-spamInstalling security programs to prevent unauthorized access to privileged data and information, and overseeing software and network securityUpdating security programs and frequent changing of passwords.Configure V-LANs.Configure and administrate DHCP and DNS.Configure and administrate VOIP gateways, IP telephony, Firewalls and Access Points.Configure, administrate and Manage Office365 Environment.Configure and administrate Hyper-V, VMware environment. Show less

• 

  Gulfcare general trading co.

  Jan 2018 - Dec 2021

  It / erp incharge

  Accomplishing information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.Maintaining staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.Maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.Directing technological research by studying organization goals, strategies, practices, and user projects.Completing projects by coordinating resources and timetables with user departments and data center.Verifying application results by conducting system audits of technologies implemented.Preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.Accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.Maintaining quality service by establishing and enforcing organization standards.Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.Contributing to team effort by accomplishing related results as neededSupervising all IT Infrastructure related tasks done on and off siteImplementation and Supervision of Network Enhancements and ModificationsSupervising the bug fixes and updates of the ERP and Lab Software. Show less

• 

  Caf

  Dec 2021 - now

  • Lead large IT projects, including the design and deployment of new IT systems and services.• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.• Help define IT infrastructure strategy, architecture, and processes for the organization.• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.• Assess vendors and develop test strategies for new hardware and software.• Troubleshoot hardware and software issues related to internal IT.• Running regular checks on network and data security.• Identifying and acting on opportunities to improve and update software and systems.• Developing and implementing IT policy and best practice guides for the organization.• Conducting regular system audits.• Running and sharing regular operation system reports with senior staff.• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages.• Managing and reporting on the allocation of the IT budget.• Providing direction for IT team members.• Identifying opportunities for team training and skills advancement. Show less

  • Senior Information Technology Manager

    Jul 2023 - now

  • IT Manager

    Dec 2021 - Jul 2023