Nina Witulska

Experience

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  Nokia Siemens Networks

  Aug 2006 - Jun 2013

  Department Manager of an software development team operating in a full Scrum methodology. Responsibilities:- subsystem responsibility within 3G telecommunication technology- interface e.g. to Product Owner and Release and Department Management- team management incl. development, daily operation, project escalations and people processes- additionally trainer of soft skills, Agile, Scrum, team building- voluntary involvement in a cross-company projects: -- Leader of Employer Branding Task Force Team for 2 years-- project team member of Recruitment Project Outsourcing Show less

  • R&D Department Manager

    Jul 2009 - Jun 2013

  • Team Manager

    Jan 2009 - Jun 2009

  • Quality Management Engineer

    Feb 2008 - Dec 2008

  • Quality Specialist

    Aug 2006 - Jan 2008
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  IBM

  Jul 2013 - Jun 2018

  Site Leader of Global Resiliency Services: data backup and restore services both traditional and cloud technologies.Responsibilities:- 180+ employees within 24/7 operation, - full ITIL operation chain inside department: Service Desk, Level 1/2/3 of Technical Support, Service Delivery Management, Process Management, Quality Management- strategical people management- design and implementation of organizational changes and numerous work optimizations- massive bottom-up service improvement plan- department's growth within global delivery team- improvement of clients satisfaction- increase of employees' satisfaction rate- introduction of Agile philosophy and tools within quality and continual improvement process Show less Department Manager of Service Delivery Account Management team consisting of Service Delivery Managers and Service Coordinators supporting IBM clients. Responsibilities:- 35+ employees incl. global on-call and client responsibility- full ITIL operations scope- bottom-up Service Improvement Plans of 2 services: created and implemented successfully- significantly improved business metrics- responsible for recruitment of a challenging senior profile (technical knowledge + strong soft skills)- managing cultural differences- interface for team's escalations Show less

  • Business Unit Manager

    Oct 2015 - Jun 2018

  • Department Manager

    Jul 2013 - Oct 2015
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  Tietoevry

  Dec 2019 - now

  Customer Manager