Jamie O'Connell

Experience

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  Masterlink Computers Qld

  Sept 2014 - Sept 2014

  Work Experience

  • Building & Configuration of Computers• Troubleshooting & repair of hardware & software• Customer service & support – including residential & commercial repair & maintenance of computer systems.

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  Harvey Norman

  Apr 2016 - Feb 2017

  Retail Salesperson

  • Working in a high-paced environment.• Providing a high level of customer service & in-store experience for the customers.• Processing of sales transactions including cash, credit and finance.

• 

  ITShop

  Jun 2017 - Jul 2018

  Salesperson & Technician

  • Customer Service: Diagnosing customer issues & technical requirements.• Troubleshooting, diagnosis & repair of software products in multiple operating systems inclusive of Mac, Windows, Linux, IOS & Android.• Diagnosis & repair of different hardware products including mobile, laptop, desktop, consumer & business.• Selling to customers/Processing Sales• Operating in multiple stores with different configurations.• Cash flow maintenance.• Building of custom software integrations with API’s for Point of Sale (POS) & Job Tracking systems. Show less

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  Harvey Norman

  Jul 2018 - May 2019

  Technician

  • High focus on customer service & support• Diagnosis & troubleshooting of laptop, desktop, phone, printers, audio, networking, cameras & connected home products.• Friendly & concise communication with suppliers, manufacturers & customers.• Extensive product knowledge including features, specifications and key selling points.

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  Next Hotels

  May 2019 - Jan 2021

  IT Officer

  • Responsible for supporting and maintaining all IT-related hardware/software (Servers, Desktops/Laptops, PMS, POS, Key Access, Office 365, BMS etc.)• Supporting and assisting in the maintenance of all guests rooms and conference rooms IT Infrastructure – CCTV, UPS, desk phones, mobile phones, tablets, wireless access points, fibre ONTs, TVs, printers, etc• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs• Provide assistance and support to colleagues in IT-related matters• Ensure that a high level of customer service and support is provided to all internal and external customers• Setting up and configuring new equipment/software in line with business expectations Show less

• 

  Hyatt Regency Brisbane

  Feb 2021 - Nov 2021

  Information Technology Manager

  • Coordinated transition of property IT requirements from previous company to new.• Oversee server room restructure.• Installation and configuration of new VMware servers.• Installation and setup of new Cisco switches and firewall.• Liaising with vendors and corporate IT teams to transition property PMS in line with new property standard.• Coordinate with vendor for hotel Wifi complete overhaul and roll out.• Decommissioning legacy systems and integrate remaining with new system.• Imaging & rollout of new workstations to all staff.• Monitor, discover and patch vulnerabilities with Rapid7 & Nmap.• Maintain & Configure PABX Show less

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  DuluxGroup

  Nov 2021 - Jul 2023

  • Maintain, support & install company physical infrastructure: Server (VMware, Hyper-V, Azure), SAN, UPS, Cisco Hyperflex.• Built various automations including custom webhooks for alerting, scheduled in place server upgrades, scheduled changes and automatic remediation of issues. Using PowerShell, Azure Automation and Azure Function Apps.• Monitor Datadog for critical alerts, server performance metrics and outages.• Participate in a rotating on call roster.• Responsible for supporting company cloud environment (Azure) including AAD, NSG’s, Blob storage / Managed disks, Netapp Files• Monitor and maintain Backup and Recovery setup (Commvault) Show less • Used the IT Service Management (ITSM) platform (ServiceNow), to ensure that all support and requests are handled effectively and efficiently within Key Performance Indicators (KPIs), maintaining a customer focus.• Manage and support the EUC platforms and technologies. • Responsible for 4100 end user-facing windows machines. As well corporate enrolled Android and IOS phones.• Wrote PowerShell scripts to perform cumbersome tasks and provide custom reporting.• Maintain EUC standards, policies, and procedures, work with key stakeholders to obtain requirements, industry best practices, and communicate updates.• Application deployment, software, and baseline patching and configuration policies. Along with general SOE maintenance via SCCM.• Collaborated on a pilot of SCCM to MEM migration with full AAD joined devices utilizing autopilot deployment profiles.• Acted as an escalation point for the in-house service desk. Show less

  • System Administrator

    May 2022 - Jul 2023

  • EUC Support Analyst

    Nov 2021 - May 2022
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  Australian Retirement Trust

  Jul 2023 - Mar 2024

  Cloud Engineer
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  DuluxGroup

  Mar 2024 - now

  DevOps Engineer