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Sachin Tillu

Sachin Tillu

Territory Manager - Customer Support Operations

Followers of Sachin Tillu942 followers
location of Sachin TilluMaharashtra, India

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  • Timeline

  • About me

    ICT Consultant : ICT Infrastructure - Projects, Service Design, Customer Experience - Management; ESG Lead Auditor : Sustainability Consulting, Auditing, BRSR - Passionately supporting organizations with SDG, ESG & CSR.

  • Education

    • B.E (Electronics), University of Pune. India

      -
      B.E - Electronics Industrial Electronics

    • ICFAI

      -
      Advanced Diploma in Business Management

    • Asian School Of Cyber Law

      -
      Diploma in Cyber Law

    • WB National University of Juridical Sciences

      -
      Diploma Entrepreneurship Administration and Business Laws

    • Savitribai Phule Pune University

      -
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering

    • Welingkar Institute of Management

      -
      Diploma in Industrial Management

  • Experience

    • HCL Infosystems Ltd

      Oct 1991 - Jun 2000
      Territory Manager - Customer Support Operations

    • Siemens Enterprise Communications

      Jun 2000 - Feb 2010
      Senior Manager - APAC Escalation & Remote Support Centre

    • Reliance Communications

      Mar 2010 - Apr 2012
      General Manger - Support & Service Operations, Global Business

    • Vegayan Systems Private Limited, IIT Bombay

      Apr 2012 - Oct 2017
      Head of Projects, Service Delivery & Customer Support

    • Aurea Software

      Feb 2018 - Dec 2018
      Software Engineering Manager - Project Lead

      Data center migrations to Amazon Web Services and IBM Cloud Infrastructure

    • Progility Technologies

      Dec 2018 - Feb 2023
      Senior Manager, Lead – Network Solutions and Integration Centre

    • Self-employed

      Mar 2023 - now
      ICT Consultant & ESG Lead Auditor

  • Licenses & Certifications

    • Previous Certifications - Project Management Professional (PMP) Cisco-CCNA, Siemens-SCCS,SOCA(Vue)

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    • EV Technology and Public Charging Station Program

      National Institute of Electronics and Information Technology (NIELIT) Calicut
      Mar 2022

    • ESG Compliance & Reporting

      All India Management Association (AIMA)
      Dec 2023

    • ISO 14001: Environmental Management Systems Certified

      The Knowledge Academy
      May 2024

    • Lean Six Sigma White Belt Certification

      Management & Strategy Institute
      Mar 2023

    • Cloud Computing Foundation

      EXIN
      Feb 2015

    • ITIL Foundation Level V3

      EXIN
      May 2009

    • Unify Certified Expert OpenScape Contact Center

      Unify
      Jan 2022

    • Project Management Essentials Certified (PMEC)

      Management & Strategy Institute
      Apr 2022

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Jul 2022

    • IT Service Management (ITIL) Foundation V4

      AXELOS Global Best Practice
      Oct 2021

    • Six Sigma Yellow Belt

      6sigmastudy - The global certification body for six sigma certifications
      Apr 2021

    • Intellectual Property Certification

      FICCI
      Jun 2022

    • ITIL Service Offerings and Agreements (ITIL-SOA)

      AXELOS Global Best Practice
      Apr 2021

    • Design Thinking Practitioner

      KPMG India
      Apr 2021