Roberto Tapang

Experience

• 

  Education Centre of Australia

  Jan 2014 - May 2015

  Admission Officer

  • Processed and evaluated international student applications, ensuring compliance with specific guidelines.• Generated offer letters and certificates of enrollment.• Communicated and liaised with company agents.

• 

  Rafaela Academy Inc

  Jun 2016 - Oct 2016

  School Principal

  Administrative Function

• 

  Liceo de Pulilan Colleges, Inc

  Oct 2016 - Apr 2017

  Office of the Student Affairs Director

  Managed all activities, documentations, and programs from Pre-school to College department

• 

  Liceo De Pulilan Colleges, Inc

  Jun 2017 - Mar 2020

  Subjects: General Mathematics, Business Math, Statistics and Probability, Business Finance, Philosophy, Practical Research (Qualitative and Quantitative), Inquiries Investigation and Immersion, Work Immersion Subjects: Obligations and Contracts, Business Taxation and Transfer, Mathematics of the Modern World, College Algebra, Fundamentals of Math, Statistics, Education Math Major Subjects, Business Statistics, Safety And Environmental Education, Philosophy, Values, Marketing, Business Finance, Logic, Microeconomics and Macroeconomics Handled Grade 7, 8, 9, and 10 Mathematics

  • Senior High School Instructor

    Jun 2016 - Mar 2020

  • College Instructor

    Jun 2015 - Mar 2020

  • Junior High School Teacher

    Jun 2017 - Apr 2019
• 

  G-Minds Management and Consultancy Services for 2Stay Accommodation Australia

  Apr 2019 - Mar 2020

  • Demonstrated positive, empathetic, and professional customer service approach.• Promptly responded to customer inquiries via phone, email, and various channels.• Resolved customer complaints effectively, ensuring high satisfaction levels.• Directed inquiries to relevant departments for efficient handling.• Maintained accurate records of interactions and transactions using HubSpot.• Provided valuable feedback to improve customer service processes.• Processed orders, forms, and applications using HubSpot.• Utilized Adobe Sign for contract management.• Registered new customers on the Direct Debit System (Ezidebit).• Proactively followed up on tasks, emails, and processes.• Managed maintenance tickets using the support system (Wunderlist). Show less •Improved customer satisfaction through exceptional support and issue resolution, resulting in positive feedback and increased retention rates.•Streamlined order processing, reducing time and improving accuracy for faster fulfillment and enhanced sales efficiency.•Enhanced sales coordination, leading to increased deal closures, higher revenue, and valuable insights for decision-making.•Efficient CRM management ensured accurate customer data, streamlined processes, and improved sales performance.•Optimal inventory management reduced stockouts, minimized holding costs, and improved turnover.•Organized sales documentation enhanced accessibility, accuracy, and operational efficiency.•Data-driven sales analysis provided insights for strategies, market opportunities, and revenue growth.•Training and onboarding support improved integration and performance of new sales team members. Show less

  • Customer Care Specialist

    Aug 2019 - Mar 2020

  • Sales Support Specialist

    Apr 2019 - Aug 2019
• 

  IQor

  Sept 2020 - Dec 2020

  Senior Agent

  • Successfully resolved and managed a high volume of complex customer inquiries and issues, consistently achieving a high customer satisfaction rate.• Demonstrated strong relationship-building skills, leading to increased customer retention rates and repeat business.• Effectively managed and de-escalated challenging customer situations, resulting in positive outcomes and improved customer satisfaction.• Played a key role in collaborating with cross-functional teams to address customer concerns, leading to streamlined processes and improved overall customer experience.• Maintained high-quality standards through thorough quality checks and audits, ensuring adherence to company guidelines and improving service delivery.• Demonstrated in-depth knowledge of products, services, and systems, effectively troubleshooting technical issues and providing accurate information to customers.• Exhibited strong leadership skills by leading by example, fostering a positive team culture, and motivating team members to achieve and exceed performance targets. Show less

• 

  QROI Network Services Inc.

  Feb 2021 - May 2023

  • Managed various projects for DITO and Smart/Globe in the National Capital Region and different regions from June 2022 to March 2023.• Led a team of four Progress Controllers overseeing 56 teams of Engineers nationwide.• Oversaw the Unity Site Survey Project in multiple regions from March 2023 to May 2023.• Led Installation Engineer and Documentation Controller in managing teams in Luzon.• Provided daily project updates, addressed concerns, and communicated with clients.• Delivered presentations and incorporated changes into project workflows.• Motivated the project team to exceed KPIs.• Controlled expenditures and managed change requests to minimize overruns and delays.• Successfully delivered projects within budget and time constraints.• Managed personnel time records and approved salary compensation.• Handled client invoicing upon project completion Show less • Managed various projects for DITO and Smart/Globe in the National Capital Region and different regions from June 2022 to March 2023.• Led a team of four Progress Controllers overseeing 56 teams of Engineers nationwide.• Provided daily project updates, addressed concerns, and communicated with clients.• Delivered presentations and incorporated changes into project workflows.• Motivated the project team to meet and exceed KPIs.• Controlled expenditures and managed change requests to minimize overruns and delays.• Successfully delivered projects within budget and time constraints.• Managed personnel time records and approved salary compensation.• Handled client invoicing upon project completion. Show less

  • Project Manager

    Dec 2021 - May 2023

  • Junior Project Manager

    Jun 2021 - Dec 2021

  • Progress Controller

    Apr 2021 - May 2021

  • Junior Site Engineer

    Feb 2021 - Apr 2021
• 

  Systech Lighting & Controls Inc

  Oct 2023 - Mar 2024

  Project Manager
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  The Smart Professionals Consultant Incorporated

  Mar 2024 - now

  VP for Marketing