Kamal Kumar K

Experience

• 

  Jet Airways

  May 2005 - Feb 2019

  Headed airport services and security functions as Airport Manager. Job profile include the following:-* Ensure guest received outstanding service at all guest touch points at airport* Ensure ancillary revenue generation is increased by means of increase in uplift of cargo, cabin upsell, strict monitor of excess baggage, etc.* Enhance resource allocation while strictly monitoring expenses* Maintained positive working environment through motivational measures like staff recognition appreciation, delegation of enhanced responsibilities, coaching, staff development, etc., that increased staff morale and productivity.* Trained, coached and mentored staff to ensure smooth adoption of new program* Recruitment of staff* Efficient disruption handing at airport* Monitoring contracts and agreements with hotels, restaurants, transportation, stationery, baggage delivery, ground support equipment, etc.,* Ensuring that team members were following all safety protocols and procedures, which decreased on-job-accidents.* Monitoring contracts and agreements with hotels, restaurants, transportation, stationery, baggage delivery, ground support equipment, etc.,* Liaising with various departments in head office of Revenue Management team, Planning and scheduling and sales for efficient flight operations.* Liaising with external agencies of Airports Authority of India, CISF for smooth functioning of operations and representing airline at various forums and meetings.* Monitor Meet and assist of VIPs/ CIPs and their facilitation. Show less Overseeing/supervising functions of both airport/customer service and security in following ways:-• Supervision of a team of motivated personnel during a given shift at airport.• Ensured implementation of all security measures as per Aviation Security circulars/orders of BCAS in all work allocations.• Ensured implementation of all policies and procedure of the company pertaining to commercial functions• Conducting of security audits per week to identify potential problems related to security of passengers and their baggage and ensured corrective measures taken when there were deviations.• Conducting in-house staff training on policies and procedures of commercial and security.• Updation and maintenance of staff training records and ensured staff are trained as per recurrence of their training schedules.• In the absence of station manager I have taken over as station incharge managing all day to day operation of airline at station, liaison and correspondence with head office, liaising and meeting external stake holders, represented airline in external meetings of Airports Authority of India. Show less

  • Station Manager

    Aug 2015 - Feb 2019

  • Supervisor

    Apr 2013 - Jul 2015

  • Ground Service Assistant

    May 2005 - Mar 2013
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  Freelance

  Mar 2019 - Feb 2021

  Travel Consultant
• 

  Smart Work Consultants

  Mar 2021 - now

  Head - Client Relation & Development

  Consultant specialised in Recruitment Services providing perfect human capital to the needed concern.