Joseph Greco

Experience

• 

  Emerald Professional Protection Products

  Apr 2010 - Jan 2016

  Sales Coordinator

  Marketing Responsibilities:♦ Responsible for creating and distributing buyer-friendly, cost-effective promotional materials and marketing literature. Facilitates the entire process from start to finish including layout, design and copywriting♦ Anchoring email marketing campaign using Constant Contact ♦ Developed online advertising campaign utilizing Google AdWords ♦ Oversee writing, proof-reading, printing and distribution of full line print product catalog♦ Generate and update content for company website using WordpressSales Responsibilities:♦ Chief liaison between company owners and all inside/ outside sales representatives♦ Attend and represent company at national trade shows including ISSA and Medline. Organize and work show independently including reserving booth, booking hotel and flights, setting up at the show. Meet with prospective customers and find new sales agents for our product line♦ Create and maintain accurate and timely databases to keep staff and sales team up-to-date with pricing, inventory, and closeouts♦ Manage all inbound and outbound sales leads, implementing a system to ensure customer solicitations are handled fairly and efficiently among competing product distributors and commission-based sales representatives♦ Use Crystal Reports to study customer behavioral trends, salesperson performance and response to marketing endeavors♦ Initiated and continuously overseeing retail partnership with Amazon.com, receiving and fulfilling purchase orders sent directly from Amazon’s corporate officesGeneral Responsibilities: ♦ Assist in all other facets of business operations including relationships with vendors, product development, customer service, packaging design, collections, hiring and training new employees Show less

• 

  SmartLinx Solutions

  Jan 2016 - Mar 2019

  Sales Operations Analyst

  ♦ Salesforce Admin responsible for analytical reporting, all business bookings, account level data integrity, and answering questions from team related to CRM platform♦ Admin and super user for miscellaneous internal systems including DataLoader, DemandTools, Docusign, Outreach, Sharepoint, Zuora and ConnectLeader♦ Review and approve all contracts, service agreements and statement of work documents for accuracy and alignment prior to client signing♦ Provide comprehensive phone, email and IM support for sales team (business development and field) with quick turnaround time♦ Work internally with several departments (Finance, Product, Hardware, Support, Solutions Delivery) to streamline processes and improve transparency of data♦ Train new hires in proper use of Salesforce, contract processes, and general best practices♦ Create, update and distribute training materials for the purposes of both onboarding and refreshers♦ Assist other departments as needed for various projects including financial audits, marketing campaigns, and product announcements Show less

• 

  Ciberspring

  Mar 2019 - now

  ♦ Leads a high-performing team of professionals; including Salesforce Developers, Consultants and QA specialists, overseeing the delivery of Salesforce Managed services to a diverse portfolio of clients♦ Supporting pre-sales functions including renewals, expansion and strategic client partnerships♦ Streamlined operational processes within the Managed Services team, reducing service delivery time while maintaining high-quality standards and compliance with SLAs♦ Ensure delivery is within budget and communicate burn rate and status to clients on ongoing basis♦ Assist in internal implementation and launch of project management tools♦ Facilitate knowledge-sharing sessions among team members, fostering a culture of continuous improvement and enhancing overall team expertise in Salesforce solutions♦ Assist clients in custom solutions amongst a wide range of industries and use cases; including Health Care and Life Sciences, Non-Profit, Legal and Manufacturing ♦ Drive platform adoption and user enablement with clients by leading training workshops and curating documentation ♦ Highly involved in capacity planning, forecasting and analysis of key metrics to continually scale practice and service clients effectively Show less ♦ Internal Salesforce Admin supporting ongoing platform enhancements, maintenance, reporting, data hygiene, custom solutions and team enablement ♦ Worked with Director of Sales and Sales Team to support pipeline management and quarterly forecasting (stage gates, automated reports, capturing competitor + win/loss data) ♦ Worked with Marketing & Sales teams to support channel relationships, campaigns, copywriting, sales collateral, customer outreach and industry workshops ♦ Supported recruiting, interviewing and onboarding process for new hires♦ Drove internal processes and communications to support operations and project delivery (Requirements Submittal Form, Project Closure form)♦ Owned communication to Finance team regarding active projects; prepared monthly reports for Rev Rec, Resource Utilization, and Time Tracking♦ Maintained internal content repositories for Onshore and Offshore teams to store relevant data for customers + prospects♦ Enhanced and tracked efforts to boost Partner relationship and advance tier ♦ Rolled out Certification program with performance incentives for team♦ Supported educational efforts with an emphasis on team member professional growth, reinforcing best practices and cultivating new skills/ solution expertise (ie. Lunch and Learns, internal QRGs and documentations)♦ Shifted to primarily billable role supporting marquee HLS client – delivering excellence with retention and growth Show less

  • Director of Managed Services

    Jul 2022 - now

  • Salesforce Operations Manager

    Mar 2019 - Jul 2022