SREENATH PREM

Experience

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  The Kerala Minerals & Metals Limited

  Mar 2004 - Jul 2005

  • Computer Trainee-KMML

    Dec 2004 - Jul 2005

  • Instrumentation Trainee-KMML

    Mar 2004 - Dec 2004
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  HCL Infosystems Ltd

  Nov 2005 - Apr 2006

  CUSTOMER SUPPORT ENGINEER

  CLIENT:CANARA BANKGiving Customer Support for PC and all peripherals.Installation of pc’s, all Peripherals.Network Printers & DeskJet Printer’s Configuration.Data protection against virus, trouble shooting of PC and all peripherals. Provided desktop support to office systems

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  Wipro Infotech

  May 2006 - May 2008

  CRITICAL IT SUPPORT ENGINEER

  CLIENT:NORTELCurrent responsibilities includes, installation and configuration of DESKTOPS AND LAPTOPSRegistering and updating the anti-virus tool on the desktop with the latest virus signature.Diagnosing & rectifying any virus problems that can be fixed by the antivirus tool.Resolution of Call using Remote Diagnostics wherever applicable .Attend to the service calls within the norms defined in SLA

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  Wipro Limited

  Nov 2008 - Sept 2020

  Client: Abu Dhabi National Industries Projects• Maintain the Windows server support. • Datacentre support with all platform server issues.• Maintain the office 365 client support.• Responsible for periodic patch deployment on all servers and phone devices.• Recognized for delivering leading edge solutions that consistent meet complex business requirement.• Performing outline audits of systems..• Manage the IT budgets and expenditure on all IT systems.• Recommending and implementing improvements and efficiencies.• Reporting to the IT Director. • Management of server software and associated Backups routines.• To evaluates test, advice, train and support IT related Projects.• Procurement of It Hardware and Software and maintains the product and service. • Specify, control, track and maintain configuration items and set relationships between them.• Maintain the integrity and accuracy of the CMDB through regular audits and posts daily, weekly & monthly reports and maintain item count.• Responsible for periodic patch deployment on all desktops/laptops, configuration of IP phones via CISCO call manager and manage the operations and provisioning.• Ensure infrastructure changes are approved by management and scheduled in advance to meet contractual and audit compliance Show less CLIENT:ABUDHABI ENVIORNMENT AGENCYDay to day activities of EAD IT services.Leading the 4 members of the project.• Responsible for management and control of service delivery function, ensuring agreed targets and service levels are met, appropriate qualitative standards are achieved, managing 1st/2nd line support analysts and coordinating day-to-day operations.• Maintain the CMDB as expressed in ITIL through understanding the terminology, concepts and best practices. • Managing and monitoring team responses to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements• Manages vendor relationships and process for communicating outage/emergency activities to the organization• Provides detailed Root Cause Analysis (RCA) documentation to Problem Management and attends RCA meetings with the customer to determine the root cause of incidents, SLA infractions and primary ownership of any resulting action.• Planning, design, implementation and controlling the installation and maintenance of Systems-related hardware and software, ensuring 99% availability, performance and security of supported services within agreed service level agreements (SLAs).• Support the Service & Support Regional Manager in the implementation of Global IT Standards for delivery and service excellence, management and supervisory responsibilities and support needs.• Manage and report Incident and Request Assignment Queues relative to the region ensuring SLA metrics for service delivery are not missed.• Remotely supervise and lead a team of Desktop Support technicians.• Interview, staff and train new team members as needed to support the region Show less

  • Information Technology Asset Manager Client- Abudhabi Airport company

    Sept 2017 - Sept 2020

  • Senior IT Associate

    Jun 2015 - Aug 2017

  • Team Lead For IT Infrastructure Support

    Apr 2013 - May 2015

  • IT Onsite Engineer-End User Support

    Nov 2008 - Mar 2013
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  Tech Mahindra

  Mar 2022 - Jul 2024

  Information Technology Asset Manager-Client-Emirates Nuclear Energy
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  LTIMindtree

  Aug 2024 - now

  Information Technology Asset Manager-Client-Emirates Nuclear Energy