Andy Cheong

Experience

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  Epage International Pte Ltd

  Jan 2003 - Jan 2004

  IT Executive

  Obtain experience in marketing electronic brochure and understand how to create produce from start to end product.• Responsible for production of electronic brochure from planning phase to final product phase• Implement design, images optimization, quality check and compilation of electronic brochure• Coordinate with clients for user requirements gathering and subsequent modification• Provide technical support for ongoing amendment

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  Opus IT Services Pte Ltd

  Jan 2004 - Jan 2005

  Systems Support

  Achieve desktop upgrade according to specific targets for onsite customer and obtain customer satisfaction for customer with minimum disruption to their daily work.• To carry out migration stage of Operating systems to newer version• User support for issue related to desktops, laptops and printers• User support for installation and configuration of in-house applications

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  NCS Pte Ltd

  Jan 2005 - Jan 2006

  Systems Administrator

  Obtain experience and improve knowledge in desktop support by achieving customer satisfaction in desktop support and to resolve customer issue within the required time frame.• Administering MS Windows 2k/2003 servers and Active Directory• Support for User and email account administration• Setting up of print queues for network printers in servers• Setting up of file permission and access rights for network drives• Setting up and troubleshooting of desktops and laptops• Setup and troubleshooting of applications for MS Windows, MS Office, VPN, anti-virus, in-house applications (SAP/Pegasus/Tellyman/Peoplesoft), internet connection etc• Provide SAP administration support• Performing backup operations using Veritas NetBackup software and tape change• Monitoring of servers via central monitoring console• Resolving technical problem with phone supports using remote access or on-site troubleshoot Show less

• 

  T-Systems Singapore

  Jan 2007 - now

  Operation management • Responsible for delivery excellence to local and global accounts in financial, pharmaceutical, manufacturing and petrochemicals sectors;• Ensure quality delivery of cloud SAP services and cloud hosting;• Maintain SLA and customer satisfaction level, supervising ITIL process related to incident, change, problem and handling of escalation in term of critical events and complains; and• Deliver high quality of service aligned to SLACommercial management• Managing and ensuring that local CSS budget is achieved; and• Vendor management and cost negotiation.Project management• Coordinate and correspond with teams access Austria, Hungary, Malaysia and Singapore to achieve successful delivery of the project.Leadership• Managing a team of Operation Managers;• Provide mentor and coaching to fellow Operation Mangers; and• Stand in as Deputy for Head of CSS Show less Operation management• Managing MNC accounts in term of organizing and planning maintenance. The scope include changes to incidents resolution related to customer systems in dynamic and classic landscape;• Handling SAP Basis and Infrastructure-related changes and incidents;• Follow up on Root Cause Analysis (RCA);• Schedule operation meeting with SAP and Infrastructure operation team to discuss daily operation and maintenance topic;• Participate weekly/monthly customers’ meeting;• Consolidate monthly utilization report that consists of system usage, availability and KPI statistic to Service Delivery Manager;• Support AD HOC project related to existing systems; and• Participate role as Manager On Duty (MoD) as part of duty roster for Singapore Local Business Unit(LBU) for escalation that required local support and to give approval for any short lead time change or emergency change during the duty period.Financial Management• Submit monthly financial cross-charging to controlling team;• Compute and provide quotation to Service Delivery Manager for any request services;• Perform and review cross-charging for various accounts for OPM;• Support ITO in achieving financial target for responsible accounts; and• Provide forecast for responsible accounts Show less Operation management• Responsible for Basis management of the SAP environment that include configuring, monitoring, tuning and troubleshooting the SAP environment as ongoing operation;• Perform SAP system administration (client copy, client creation, client deletion, client export/import, System copy);• Performance database recovery with backup for SAP System copy;• Perform SAP Kernel upgrade;• Perform Support package patches upgrade;• Perform languages installation;• Configure SAP transport system and carry out transport request per system definitions in STMS;• Perform hardware cluster failover test together with UNIX team;• Setup printers queue in SAP and OS;• Handle third party applications related to SAP such as Topcall, Libelle and other interfaces;• Handle SAP user administration for specific admin users and SAP OSS access;• Participate in the planning and implementation in event of SAP system upgrades;• Participate in regular schedule maintenance related to SAP and Non-SAP environments;• Regular review and analysis of Early Watch Alerts Report and propose SAP recommendation to improve SAP systems; and• Provide Monthly SLR report generated from Patrol monitoring. Show less

  • Operation Management Team Lead

    Jan 2015 - now

  • Operation Manager

    Jan 2011 - Jan 2015

  • SAP Basis Administrator and Consultant

    Jan 2009 - Jan 2011

  • Systems Engineer

    Jan 2007 - Jan 2009