Mustaquim Ahmad

Experience

• 

  PI Technologies Ltd

  Feb 2012 - Mar 2015

  • Managing and monitoring field workers for network data collection.• On & off Field IT support to engineers• Team strategy creation.• Drive Test and log collection with TEMS 11.0.3• TEMS Script creation and modification.• FTP and Handover test and 3G IBS and Optimization. •Provide basic technical support to users, including troubleshooting hardware and software issues.•Assist with password resets, account creation, and other routine tasks.•Document and escalate complex issues to senior engineers.•Maintain basic network and system health by monitoring alerts and performing preventative maintenance.

  • Project Engineer (Operation and Maintenance)

    Jan 2013 - Mar 2015

  • Jr. IT Engineer

    Feb 2012 - Dec 2012
• 

  Grameenphone Ltd

  Jan 2016 - Jan 2017

  Assistant IT Engineer

  •Install, configure, and troubleshoot computer hardware and software.•Assist users with technical issues and answer questions.•Maintain accurate documentation of IT systems and procedures.•Monitor system performance and identify potential problems.•Perform routine maintenance tasks, such as backups and updates.

• 

  M/S Shahin International

  Feb 2017 - Jan 2019

  •Diagnose and troubleshoot hardware, software, and network issues for internal users or external clients.•Provide timely and accurate technical support via phone, email, chat, or in person.•Escalate complex issues to senior engineers or vendors when necessary.•Document resolutions and maintain a knowledge base for future reference.•Update and maintain software applications, operating systems, and firmware.•Perform preventive maintenance tasks to ensure system stability and performance.•Respond to user inquiries and requests for assistance in a courteous and professional manner Show less • Develop long-term strategic plan and organizational goals, aligning with a 3-year vision and achieving 85% goal attainment.• Manage social media posts and ads for products, updating content regularly to engage customers, resulting in a 25% increase in online presence.• Monitor facility condition and environmental performance, recommending and approving funding levels and spending plans with a 98% accuracy in resource allocation.•Build and maintain successful relationships with clients and suppliers, contributing to business development and a 30% increase in client satisfaction. Show less

  • Information Technology Engineer

    Dec 2017 - Jan 2019

  • Sr. Business Development Executive

    Feb 2017 - Nov 2017
• 

  UDOY (Under CREC for Padma Bridge and Rail-Link Project)

  Feb 2019 - Aug 2022

  Human Resources Project Manager

  •Support recruitment consultants, handling HR duties such as letter writing and candidate registration, improving efficiency by 20%.•Visit and monitor different divisions of the project and monitor training progress by employees to both on and off-field workers.•Create and maintain files and sheets through Excel and Google Sheets.•Craft job descriptions for ads on various social media platforms, contributing to a 25% increase in talent acquisition success.•Manage on-boarding and off-boarding processes.•Achieved a staff retention rate of 95%, implementing effective retention strategies.•Address employee requests on HR issues, rules, and regulations with a 98% satisfaction rate.•Manage the HR inbox and respond to HR-related phone calls, enhancing communication efficiency.•Support HR Business Partner in meetings, contributing by providing necessary documentation and taking minutes when required.•Provide project reports based on week-to-week progress for CSC & Army representatives. Show less

• 

  Entrust Global Ltd

  May 2023 - Dec 2023

  Sr. IT Support Engineer

  G2G Project, a collaborative effort between the Governments of Bangladesh and the United Arab Emirates, fortified by the esteemed technological prowess of Emirate Technology Solutions LLC (ETEK) and SITA.Diagnose and resolve complex technical issues across diverse hardware, software, and network systems.•Act as a first point of contact for escalated support tickets and provide expert solutions.•Identify root causes of problems, develop effective troubleshooting strategies, and implement solutions independently.•Proactively analyze system performance and identify potential issues before they impact users.•Provide technical guidance and support to junior support engineers and other team members.•Contribute to the development and implementation of support best practices and procedures.•Analyze IT support metrics and identify opportunities for improvement.•Develop and implement proactive support strategies to minimize downtime and user impact.•Collaborate with other IT departments (e.g., security, network) on cross-functional projects•Conduct daily systems analytics, maximizing effectiveness and achieving a significant decrease in troubleshooting time.•Ensure solutions meet business needs, contributing to a satisfaction rate among stakeholders. Show less

• 

  Determined IELTS

  Jan 2024 - now

  Founder
• 

  1000FiX Services Ltd.

  Mar 2024 - Jul 2024

  Technical Specialist - Corporate Support

  Provide first-line on-site technical support to Arla Foods Bangladesh Ltd. Head Office and Field Teams. •Troubleshooting and resolving hardware, software, and Microsoft product (Intune, Azure, Office 365) issues.•Monitor network performance, proactively identifying and resolving potential issues for optimal system performance.•Effectively communicate technical information to users with varying levels of knowledge, documenting issues and resolutions for knowledge sharing.•Collaborate with internal IT teams to escalate complex issues and ensure timely resolution.•Maintain a thorough understanding of Arla Foods' IT infrastructure and policies, adhering to established IT security protocols and data privacy regulations.•Continuously learn and stay updated on evolving technologies and industry best practices, participating in knowledge-sharing initiatives to enhance team capabilities. Show less