Vamsi Krishna Niranjan Pitta

Experience

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  Innovative's Information Technology

  Sept 1998 - Sept 2004

  Service in-charge

  Administration and maintenance of the whole service team which includes maintenance of service by properly assigning the calls to the service engineers and achieving optimum utilization of MANPOWER. Taking feedback from customers regarding the service provided to fulfill the customer Satisfaction levels. Independently looking after the call Loggings for HP Warranty part calls and reducing the computers DOWNTIME.

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  Sutherland

  Dec 2005 - Mar 2014

  Team Manager

  Handling a team of 20+ associates and 2 Support Techs (L2s), responsible to maintain all the metrics (KRAs) of the team. Identify bottom performers along with the manager, to put them into PIP and refresher training.. Participate in client calls effectively to help them with inputs related to the top issues and to improve the process, in turn helping customers, handling client/customer escalations. Publish MIS reports of the entire LOB on daily basis, to help associates to concentrate and achieve the targets Show less

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  Kaseya

  Mar 2014 - now

  Service Delivery Manager

  Managing a team of around 27 engineers to provide Infrastructure Monitoring and Management Services to Managed Service Providers around the World 24x7. To ensure maximum possible service availability and performance of our SaaS Infrastructure hosted in StratoGen Cloud.