Vamsi Krishna Niranjan Pitta

Vamsi Krishna Niranjan Pitta

Service in-charge

Followers of Vamsi Krishna Niranjan Pitta227 followers
location of Vamsi Krishna Niranjan PittaBengaluru, Karnataka, India

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  • Timeline

  • About me

    Service Delivery Manager

  • Education

    • Andhra University

      2010 - 2012
      Master of Business Administration (M.B.A.) Marketing
  • Experience

    • Innovative's Information Technology

      Sept 1998 - Sept 2004
      Service in-charge

      Administration and maintenance of the whole service team which includes maintenance of service by properly assigning the calls to the service engineers and achieving optimum utilization of MANPOWER. Taking feedback from customers regarding the service provided to fulfill the customer Satisfaction levels. Independently looking after the call Loggings for HP Warranty part calls and reducing the computers DOWNTIME.

    • Sutherland

      Dec 2005 - Mar 2014
      Team Manager

      Handling a team of 20+ associates and 2 Support Techs (L2s), responsible to maintain all the metrics (KRAs) of the team. Identify bottom performers along with the manager, to put them into PIP and refresher training.. Participate in client calls effectively to help them with inputs related to the top issues and to improve the process, in turn helping customers, handling client/customer escalations. Publish MIS reports of the entire LOB on daily basis, to help associates to concentrate and achieve the targets Show less

    • Kaseya

      Mar 2014 - now
      Service Delivery Manager

      Managing a team of around 27 engineers to provide Infrastructure Monitoring and Management Services to Managed Service Providers around the World 24x7. To ensure maximum possible service availability and performance of our SaaS Infrastructure hosted in StratoGen Cloud.

  • Licenses & Certifications

    •  CompTIA Network+ Certified Professional, CompTIA Carrier ID No: COMPOO1006332258.

       Microsoft Certified Professional (MCP) in Windows XP, ID: No: 5519820.