Kami Dickinson

Experience

• 

  Aunt Linda's Pet Hotel

  Jan 2013 - Apr 2017

  General Manager
• 

  ABCO Towing

  Mar 2017 - Jul 2019

  Dispatch Supervisor
• 

  Netlink Control

  Jul 2019 - now

  ● Create reports and analyze data to identify areas of improvement for telecommunication networks.● Assist with the design and implementation of new and existing WAN and VPN networks.● Working as a project coordinator managing upwards of 200 sites per customer- moves, adds, changes, and deletes on telecommunications infrastructure. ● Develop project plans, track progress, and report results to all levels of stakeholders including executives through the lifecycle of the project. ● Collaborating with cross-functional teams across multiple departments to achieve goals. ● Establish and cultivate strong relationships with vendors to negotiate favorable contracts.Developing and sustaining long-standing relationships with vendors.● Validate, audit, and process global telecommunication invoices. Work with telecommunication providers to correctly identify and dispute charges if necessary.● Tracking leads, monthly revenue, and commissions using Zoho software. ● Conducting research on available vendors to determine which vendors offer the best pricing and product quality. Show less Responsible for providing timely, detailed, and accurate reporting to both internal and external audiences to ensure the project stayed on timeline.Facilitating kick-off calls with customers to reach a clear objective and design the project based off their needs.Set deadlines for projects and work to ensure goals are met by all parties involved Generating quotes for POTS lines, VoIP services, broadband services, and fiber circuits Generating new contracts, addendum, and renewalsAcquiring all technical information needed and placing the orders after the quotes have been approved. Also responsible for following the delivery of the order to completion. Following up with customers to confirm their new services are working to their expectations and continuing to keep an open line of communication to gain repeat business.Assisting with post installation work such as processing disconnections of previous servicesAnalysis of telecom invoices inclusive of auditing and validating correct contracted rates and disputing billing errors.Experience in daily tasks including data entry, making payments, scanning and loading invoices, disputing billing errors, and invoicing to accounts payable through QuickBooks software.Tracking monthly revenue and commissionExperience in setting and working tickets out of the Zendesk help desk platform such as billing, wireless, wireline, trouble, and general support questionsAble to maintain customer rapport by listening and resolving issues, answering questions through ticketing platform, emails, and phone calls alike Show less

  • Vendor Sales Manager & SR Project Manager

    Jun 2022 - now

  • Project Manager

    Jul 2019 - Jul 2022