Davor Nujic

Experience

• 

  Hrvatski Telekom

  Oct 2007 - Jan 2023

  • Assist customers’ technical requests and take care of any technical issues • Address all product-related queries on time• Train customers to use products effectively• Build strong customer relationships, especially with key customer stakeholders and sponsors• Manage customer expectation and lead them to customer satisfaction• Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements• Keep track of key account and sales performance metrics• Communicate the progress to both internal and external stakeholders• Take initiatives in identifying growth opportunities• Collaborate with our team to achieve sustainable growth Show less Coordination and development of new ICT products and solutions on the Croatian market.• Responsible for the development of new ICT products with focus on IaaS projects• Responsible for designing product marketing specifications within the project team• Responsible for ICT partner selection, as well as initiation of procurement activities related to ICT product development • Managing project progress according to the process methodology of developing proposals, monitoring, eliminating and managing risks• Responsible for timely achievement of project goals as well as product quality objectives• Coordinating, guiding, motivating and supervising project team work in order to achieve project goals• Responsible and accountable for project managing end to end delivery of newly developed ICT products• Ensuring project Compliance with Policies, Guidelines, Processes, Procedures and Systems of the Company• Responsible for business cases, business plans, revenue, costs and margin for newly developed products• Responsible for development of service related pricing models• Responsible for implementing partner management process (according to defined partnership program)• Coordinates with Sales on how to address business customers with regard to business propositions• Serves as a technical consultant for providing consultations to internal and external customers in their area of ICT expertise Show less Technical project leader and technical coordinator for cloud infrastructure and cloud services.• Lead and coordinate the technical development team • Define requirements and work with relevant cross-functional teams to guarantee smooth, efficient implementation and delivery• Ensure that each project has clear goals and timelines• Ensure successful execution of all tasks of product development within the scope of the functional quality, time and cost objectives• Provide project estimation and planning, including being responsible for scheduling, resourcing requirements, and budgeting• Prepare and maintain detailed technical project plans in alignment with project manager• Support the definition of technical concepts• Coordinate technical quotations by estimating R&D efforts and material costs• Monitor and control budget, development milestones, deliverables and resources• Lead project teams and manage work assignments• Define and refine project scope and work approach• Perform overall project risk and issue management, and handle detailed tracking and mitigation planning• Manage project communications, providing status updates both internally and externally• Support the analysis and planning of any future customized assessment work Show less • Supports and coordinates the IT Business Support Systems, Projects and Operations Main Duties & Responsibilities.• Support the operations and maintaining several Business Support Systems (CRM, Billing, Order Management, Service Fulfillment...).• Handling the operations of the alternative channels and integrations with the OSS/BSS environment.• Managing and participate in technical projects, controlling the change requests, and support in the delivery of marketing products and services.• Investigate and resolve the issues related to the OSS/BSS by liaison with suppliers, technical departments, or managed services teams.• Monitor and the KPIs related to the Business Support Systems and SLAs of managed services operations. Show less

  • Technical Account Manager for ICT and Cloud services

    Jul 2018 - Jan 2023

  • ICT Product Development Expert

    May 2014 - Jan 2023

  • ICT and Business Solutions Expert

    Jun 2013 - May 2014

  • Senior ICT Solution Implementation Specialist

    Oct 2012 - May 2013

  • Senior Business Analysis, Development and IT Business Solution Implementation Specialist

    Sept 2011 - Nov 2012

  • Businness Support Systems Specialist

    Nov 2008 - Aug 2011

  • Engineer for Information Systems Development and Integration

    Apr 2008 - Oct 2008

  • CREW LEADER

    Oct 2007 - Mar 2008
• 

  Modus Infinitum

  Jan 2023 - now

  Head of Product Development