Karan Sangoi

Experience

• 

  CATKing Educare

  Jun 2018 - Aug 2018

  Business Development Executive
• 

  CATKing Educare

  Apr 2019 - Aug 2019

  Content Manager
• 

  Zillionite

  Apr 2020 - Jun 2020

  Summer Intern
• 

  ICICI Bank

  May 2021 - now

  • Directed the integration of multiple legacy CRM systems into Microsoft Dynamics 365, streamlining workflows and improving operational efficiency.• Enhanced customer service processes by optimizing user journeys and reducing friction in service workflows.• Partnered with cross-functional teams to implement new CRM features, aligning them with business requirements and improving adoption rates.• Utilized Azure DevOps for managing projects and ensuring smooth collaboration across teams.• Led a quality assurance team to deliver seamless product rollouts and improved customer experience.• Provided actionable insights during beta testing for new CRM features, ensuring alignment with user needs. عرض أقل • Understanding problem areas of multiple business groups across operations and identify & collaborate with various 3rd party solution providers.• Understanding requirements, ideate, design & deliver AI based projects in banking domain• End to end hand holding from project design, execution to delivery.• Evaluating various vendors based on their capabilities as per our project requirements.• Conducting feasibility tests based on banking regulatory guidelines.• Creation of project backlog, roadmap & vision.• Evaluating benefits, ROI & timely follow-up with stakeholders to deliver the projects within deadlines. عرض أقل

  • Manager

    Apr 2024 - now

  • Deputy Manager - IDA

    May 2021 - Mar 2024