
Michael Zuino
Program Vendor - Master of Selling Programs and Scorecards

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About me
Books Account Manager
Education

West Chester University of Pennsylvania
-Bachelor's Degree Communication and Media Studies 3.41Activities and Societies: WCUR Radio Studied public relations, media writing, broadcasting, and video production.Active in student television and radio station.

University of Pennsylvania
-Master's Degree Liberal ArtsActivities and Societies: Concentration: Sustainability and Urban Development Urban Redevelopment, Green Design in the City, Sustainable Development Strategies, Transportation and American Society, Suburban Sprawl

Wilmington University
-Master’s Degree Human Resources Management and ServicesMasters of Science in Human Resources Management
Experience

Philadelphia Phillies
Apr 2006 - Jun 2009Program Vendor - Master of Selling Programs and ScorecardsInteracted with fans and guests from across the globe as I sold programs, coloring books, scorecards, baseball cards, and more!Helped to serve as a ballpark ambassador for those unfamiliar on where to find services.Walked up and down the stands, making my voice heard, and getting a great workout!

WHTM-TV/ABC27 News
Jan 2009 - Apr 2009News InternSpring 2009 News InternInterviewed subjects for news packages.Created and edited news packages.Analog video and sound editing.Placed beat calls

Virtua Health
Jan 2009 - Jan 2016Human Resources SpecialistMain contact for all leave of absence (FMLA, New Jersey Family Leave Act), workers compensation, and workplace accommodation inquiries (ADA) from employees, management, and vendors. Backup for benefits related questions and issues (401k, eligibility, documentation) along with handling payroll processing. Worked alongside HR managers and directors in resolving employee relations related issues. Secondary responsibilities included being a part of the creation of a mandatory influenza program and working with the talent acquisition staff earlier on in my career.Ensured that all leave of absence (500 leaves), short-term disability, and long-term disability administration was handled properly by communicating with all stakeholders.Created and modified policies relating to time away from work.Partnered with the benefits team daily on issues such as enrollment, COBRA, and ending coverage.Ongoing coaching of managers (over 100+) and supervisors on leaves as well as leading quarterly new manager training and during bi-monthly “refresher” courses.Scheduled interviews and conducted phone screens while working directly with hiring managers.Prepared offer letters, updated iCIMS, and followed up with candidates about their status.Oversaw the development of internal communications regarding leave of absence and workers compensation. Show less

HomeStreet Bank
Sept 2016 - May 2017Leaves AdministratorMoved to Seattle from across the country for a role that allowed me to use my years of leave experience, a role that let me use my years of HR experience handling escalated issues, and a position that gave me control of an entire program as I partnered with multiple departments.Main point person for all leave of absence, workers compensation, and workplace accommodation inquiries from employees, management, and vendors. Provided guidance and feedback to managers across multiple states in regard to the effective handling of FMLA, leave of absence, and state absence related issues.Served in an advocacy/consulting role for employees experiencing benefits and accommodations problems/issues that impacted their job performance or organizational satisfaction.Partnered with HRBP’s and talent acquisition staff on accommodations (ADA requests), attendance policies, terminations, and getting education out to managers and employees.Partnered with multiple vendors (Prudential, The Hartford, Sun Life, etc) in multi-state workers compensation process.Responsible for creating a new human resources ergonomic review process.Presented and lead discussions during bi-weekly orientation process.Worked with, and created, multiple reports out of WorkDay. Show less

NAES Corporation
Oct 2017 - Jan 2018Leave Specialist (4 month contract)Responsible for handling leave of absences, workers compensation, and workplace accommodations administration while covering for an employee's maternity leave.Advised employees, managers, and directors on proper leave of absence standards such as position protection policies and pay policies.Partnered with HR Managers when making ADA accommodations, fit for duty exams, and drug testing.Frequently worked with legal, payroll, and physicians to ensure employees were safe to come back, paid properly, and paid benefits.Worked alongside third-party vendors (CIGNA, Metlife) to resolve STD, LTD, and benefits issues.Used Ultipro to manage the leave of absence process. Show less

Sporcle, Inc.
Oct 2017 - Apr 2019Trivia Host Master (Part Time)Oct 2017 to present - have moved down to have profile focus on HRPerforming 1-2 shows of 2 games of trivia each week for crowds ranging from 20 to 60 people.This role requires strong attention to detail, strong time management, and the ability to multitask when many things are coming your way.With the aide, or without the aide of a slideshow, clearly and articulately presenting 30 questions for 2+ hours.

PRR
Mar 2018 - Jun 2018HR Coordinator (3 Month Contract)Only HR representative behind the HR director at a communications and public relations firm.Handles applicant screening, reference checks, scheduling, and orientation process.Updates Taleo throughout hiring process with inputting new requisitions, changing position status, and updatingapplicants on their status.Main point of contact for setting up and finding talent for summer internship program at company and with universities(career fairs and college job boards).Updates Paychex for new hire information, employee data changes, and termination information.Partners with hiring managers and other staff involved in hiring process to ensure proper applicants are sought out.Assists with employee goal setting, learning management, and employee review process. Show less

Amazon
Oct 2018 - Nov 2018Recruiting Coordinator (2 Month Contract)Posts and updates openings on multiple websites including Craigslist, Indeed, Jobcase, CareerBuilder, Monster, and JobsinLogisitics.Reengaging and speaking with candidates (from 40 to 100 each day) in regard to attending new hire events, scheduling new hire orientation and background checks, selecting a shift, and educating them about nearby comparable roles.Utilizes Salesforce to track candidate progress, update requisitions, and run reports.Utilizes Tableau to see hiring data and to run reports to assist in the sourcing process.Audits multiple websites to ensure campaigns are being posted, that spending is in order, and reviews cost per applicants.Responsible for tracking applicant and sourcing yield for multiple nodes and sites at daily meetings.Submits PO’s via COUPA. Show less

PRR
Feb 2019 - Apr 2019HR Associate and RecruiterAssisted a lean HR team in successfully hiring 15 employees in a 2+ month contract. Roles supported functions across the entire company including facilitation and public involvement, communications, public relations, marketing, graphic design, accounting, information technology, and interns. Handled full cycle of recruiting process including:Scheduled and performed over 100 phone screens.Scheduled multiple on-site and virtual interviews for first and second round interviews.Updated and maintained multiple Outlook calendars.Managed Taleo ATS from posting to hire (over 20 requisitions including those cancelled and put on hold).Scheduled orientation and handled the onboarding of employees via Paychex HRIS.Posted positions and managed them on industry and college job boards,Sourced passive candidates for several hard-to-fill and senior level roles through sites like LinkedIn, Indeed, and WorkSource Washington. Distributed potential candidate resumes to hiring managers.Sits with hiring managers to determine what a job description will look like and what the screening questions will entail.Handles employee reference checks, background checks, and I-9’s.Point of contact for employee human resources concerns.Audits systems for PTO accuracy, payroll accuracy, and employee status accuracy. Show less
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Amazon Web Services (AWS)
Apr 2019 - Jul 2023Identifies and sources top talent (interns and full-time hires) for AWS’s Early Career Talent (ECT) teamHandles a requisition load of over 100 open roles that include Business Analysts, Program Managers, Data Center Technicians, and Security roles.Creates interview guides and intake forms to guide and assist hiring managers and stakeholders through the hiring process.Conducts phone interviews and virtual on-site interviews with external candidates to help grow AWS.Leads candidate prep sessions, sends out offers, dispositions candidate, and update candidates on status.Uses sourcing tools such as Hiretual, Beamery, iCIMS, Salesforce, Handshake, and others to find candidates and guide them through the candidate process. Show less Scheduled on-site and phone interviews interviews for AWS HR4HR as well as R4R, EA, and ECT in load balancing. (Highest OSE total (Onsites+Phone Interviews) in 2021 January-August by 300 events).Most on-sites scheduled AWS Q1 2021. 2nd most scheduled on-sites scheduled January-August 2021. Most BRIT's pair 2021 January-August.Considered an APSS (automated phone screen scheduling) subject matter expert who assisted in on-boarding contractor and full-time employees. Led virtual training sessions.Of top 30 phone screen schedulers by volume for 2020 YTD AWS NA ranked 1st in quickest requested to scheduled events, 2nd in scheduled to occurred events, and 2nd highest 2&5 percentage.Maintained and updated HIRE ATS by adding candidate notes were updated, ensured data was correct, and moved candidates to next step or requisition. Show less
Sourcing Recruiter
Oct 2021 - Jul 2023Recruiting Coordinator
Apr 2019 - Oct 2021

Amazon
Jul 2023 - nowAccount Manager
Licenses & Certifications
- View certificate

SHRM-CP
SHRMJun 2016 - View certificate
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)May 2023
Languages
- enEnglish
- spSpanish
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