Jerry Hernandez Menor

Experience

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  Philippine Network Foundation, Inc.

  Jun 1998 - Jul 1999

  Technical Support Staff

  • Administering Client Unix Servers• Serves as technical support and helpdesk personnel• Assisting telecoms for installation and testing of leased line connections.• Performed network monitoring, routine check-ups and system integrity checks.• Network setup and configuration (3com hub and LAN card).• Setting and testing of dialup network connection.• Server setup and operating systems updates.• Adding new systems to the network.• Installation of Internet services.

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  San Beda College (SBC)

  Jul 1999 - Oct 2000

  Internet Operator

  • Administering 4 Unix Servers• Setup, install and configure company internet facilities.• Setup Internet Laboratory Local Area Network• Enhance company Internet service availability by providing web-based email software. • Maintain 40 windows workstation on Internet Laboratory

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  Internet Global Management Inc. (formerly IRFNet)

  Nov 2000 - Jun 2002

  Network Engineer

  • Assisted The Systems Administrator in all tasks.• Performed Systems Administrative tasks in times The Administrator is unavailable.• Designed and hardwired the company’s local Area Network• Serves as a technical support and helpdesk personnel• Performs server administration and end-users administration• Performed network monitoring, routine check-ups and system integrity checks.• Deals with individual subscribers requiring technical assistance.

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  Serbisyo Pinoy Solution, Inc.(SPSI)

  Jul 2002 - Jul 2004

  System Administrator (Part Time)

  • Setup and configure company Prepaid Internet Service.• Setup company’s Local Area Network and UNIX servers• Perform UNIX server administration and end-users technical support.• Performed network monitoring, routine check-ups and system integrity checks.

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  Netserve Solutions, Inc.

  Sept 2004 - Jul 2005

  System Administrator

  • Overall in-charge on technical operation• Setup company Local Area Network and UNIX servers• Serves as a technical support and helpdesk personnel.• Performed network monitoring, routine check-ups and system integrity checks.

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  Q Linux Solutions Inc.

  Jul 2005 - Aug 2006

  Linux Consultant

  • Overall in-charge on technical operation• Setup company Local Area Network and Unix servers• Project scoping, planning, testing, implementation, documentation and transfer of technogy.• Research and development of new products/services that the company may offer.• Administering 30 Unix servers• Provide technical support onsite or remote system troubleshooting.

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  Fibercity, Inc.

  Aug 2006 - Feb 2008

  System Administrator

  • Overall In-charge on system administration• Administering 30 Unix servers• Build, setup, configure and administer company servers• Provide technical support onsite or remotely to clients with issues on internet connectivity, voiprelated issue, mail/web/dns related issues.• Research and development for new possible product and services such as to test wifi phone, iptv,ipcamera, wifi access point and other softwares.

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  Hewlett-Packard

  Mar 2008 - Nov 2009

  Unix Support Engineer

  • Provide 3rd level technical support handling all types of UNIX servers.• Knowledgeable in ITIL process including Incident, Change and Problem management• Perform Root Cause Analysis (RCA’s) on server referring to failures, issues, incidents andproblems. Includes planning of corrective actions may it be technical or process issue.• Maintains, monitors, health of server and troubleshoots problem of mission critical servers.• Documentation of any incidents that occurs for use of all level support• Configures diferrent services, applications, hardware and 3rd party software on the UNIX servers.• Project : Vodafone• Part of 6 man team of engineers handling 300 Unix servers such as HPUX, Solaris and Linux• Project: Natsteel Holding Pte., Ltd• Overall account transition lead• Handling 30 unix servers such as HPUX, Solaris and Linux• Manage and maintain service guard environments with SAN (EVA) storage running SAP and Oracle.• Maintain Linux Pure message (Sophos) mail gateway Show less

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  Softenger (Singapore) Pte. Ltd. / Union Bank of Switzerland

  Nov 2009 - Oct 2011

  Unix System Administrator

  • Unix engineer handling Linux/Solaris servers• Part of a 24 man team handling a total of 15,000 servers.• Maintains, monitors, health of server and troubleshoots problem of mission critical servers.• Configure different services, applications, hardware and 3rd party software on the UNIX servers all across EMEA, APJ and AMS regions.• Knowledgeable in ITIL process including Incident, Change and Problem management• Perform RCA’s (Root Cause Analysis) on server referring to failures, issues, incidents andproblems. Includes planning of corrective actions may it be technical or process issues.• Interactive support to our global clients• Team player and contribute solution on whatever problem arises. Show less

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  Johnson & johnson Pte Ltd

  Oct 2011 - Sept 2015

  Lead, Server Support (Unix/Linux)

  * Provide global Unix/Linux operation support and assistance related to project and request.* Coordination and troubleshooting of Unix/Linux critical incidents.* Planning and coordination of Unix/Linux related maintenance activity.* Planning and coordination of Disaster Recovery (DR) Exercises for ASPAC.* Coordination with offshore support and local site support(GDC) to deliver incident resolution and request fulfillment.* Perform Root Cause Analysis (RCA) on server reffering to failures, issues related to incidents and problems.* Conduct Unix/Linux operation meeting to BUIT on different ASPAC regions such as Japan, China and Australia for process allignment, discussion of issues and any concerns related to Unix/Linux operation.* Unix IDM Account Management* Unix/Linux Afrax Local/Service Account Management process improvement* Knowledgeable in ITIL processes including Incident, Change and Problem Management Show less

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  Johnson & Johnson

  Sept 2015 - now

  • Manager, Cloud Operations

    Nov 2021 - now

  • Manager, CLOUDx Reliability Operations

    Sept 2020 - Oct 2023

  • Lead, Core Capacity & Demand

    Aug 2017 - Oct 2023

  • Lead, SDDC Capacity & Intake

    Sept 2015 - Aug 2017